EUC Field Services Engineer (d/f/m)
Work Model: Onsite
Location: Viersen, Germany
Job Summary
The EUC Field Services Engineer will design implement and optimize digital experience monitoring solutions that enhance workforce productivity in a onsite work model. The role focuses on delivering robust analytics proactive issue detection and continuous improvement of end user services while collaborating closely with cross functional technology and business teams.
Responsibilities
- Provide on-site IT support and resolve end-user technical issues in a timely manner.
- Manage and prioritize support tickets in line with SLAs, business requirements, and approved ITSM processes.
- Support, configure, and maintain Windows and Linux endpoint devices, including laptop deployment and lifecycle management.
- Troubleshoot hardware, software, peripherals, printers, and A/V equipment.
- Maintain accurate laptop inventory and asset records.
- Deliver high-quality, customer-focused "white glove" support to users at all levels, including executives.
- Collaborate effectively with IT teams and contribute to project-based initiatives.
- Perform proactive maintenance and other duties assigned by the EUC Manager.
Qualifications
- Experience in End User Computing (EUC), Deskside Support, Field Services, or IT Service Delivery environments.
- Strong knowledge of ITSM processes, incident and request management, and ServiceNow ticketing workflows.
- Proficiency with Windows 11, Microsoft 365, Active Directory, Microsoft Intune, and endpoint management.
- Good understanding of core infrastructure technologies, including Active Directory, Group Policy, DHCP, and DNS.
- Ability to troubleshoot hardware, peripherals, conference room A/V systems, and basic to intermediate Linux environments.
- Strong problem-solving and root cause analysis skills.
- Excellent customer service, communication, interpersonal, and organizational skills.
- Ability to work independently, prioritize effectively, and adapt to changing business needs.
- Experience supporting manufacturing/factory environments is a plus.
- Bachelor's degree, technical diploma, or equivalent experience; Microsoft, ITIL, or related certifications are advantageous.
- Willingness to work on-site and travel occasionally as required.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。