Tech support specialist
Job Summary :
Join our remote dynamic team as a Specialist in Customer Handling and Troubleshooting specialist where you will leverage your expertise in POS Basics and Customer Service to enhance user experience. With a focus on technical knowledge you will address and resolve customer issues efficiently. This role offers a work-from-home model with rotational shifts providing flexibility and work-life balance.
Experience : 1 - 5 years
- Ensure meeting daily KPIs
- Receiving end-user calls
- Provide first-level resolutions
- Ticket creation/Categorization/Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery/Ticket Management
- Ticket Closure
- Follow up on existing tickets until resolution
Responsibilities :
- Address customer inquiries and issues related to POS systems ensuring timely and effective resolution.
- Utilize technical knowledge to troubleshoot and resolve hardware and software problems.
- Provide exceptional customer service enhancing user satisfaction and loyalty.
- Collaborate with team members to share insights and improve service delivery.
- Document and track customer interactions and resolutions for continuous improvement.
- Analyze customer feedback to identify trends and suggest improvements.
- Ensure compliance with company policies and procedures in all customer interactions.
- Maintain up-to-date knowledge of POS systems and industry trends. - Assist in the development of training materials for customer service representatives.
- Support end-of-day processing tasks to ensure seamless operations.
- Communicate effectively with customers in both Spanish and English.
- Adapt to rotational shifts to meet the needs of our global customer base.
- Contribute to the company's mission by enhancing customer satisfaction and operational efficiency.
-Qualifications -
Possess strong technical skills in POS Basics and Customer Service.
Demonstrate proficiency in troubleshooting technical issues.
Exhibit excellent communication skills in Spanish and English.
Have experience in EOD processing and POS Software & Hardware.
Show ability to work independently in a remote setting.
Display strong problem-solving skills and attention to detail.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
