The Mailroom COE Associate oversees and coordinates the work of all mailroom vendor partners supporting Cognizant's clients, ensuring operational accuracy, timeliness, compliance, and service-level performance. This role is the primary operational liaison between internal teams, client stakeholders, and vendor partners — driving daily production oversight, issue resolution, performance monitoring, reporting, and new client implementation support across mailroom intake, sorting, scanning, indexing, fulfillment, and correspondence handling.
In this role, you will:
•Monitor daily vendor operations (intake, sorting, scanning, indexing, fulfillment, exception handling) and track performance against SLAs, turnaround times, and quality standards.
•Review dashboards, production reports, and quality/exception trends; identify gaps and drive resolution with vendor leadership.
•Lead vendor governance meetings, including metrics, issue logs, and root cause analysis.
•Support onboarding of new clients, workflows, and mailroom requirements as the mailroom SME.
•Define scope, volumes, SLAs, and reporting needs with cross-functional teams.
•Document SOPs and process flows; support testing, pilots, training, and cutover.
•Monitor early-life production and drive issue resolution post-go-live.
•Serve as liaison across client, operations, and vendor teams on inventory status, priorities, and exceptions.
•Escalate risks, delays, and compliance concerns promptly.
•Support capacity, holiday, and business continuity planning with the COE lead.
•Monitor HIPAA/PHI, data privacy, and chain-of-custody adherence.
•Support corrective action plans for defects, missed SLAs, or misrouted/delayed documents.
•Participate in audits and control reviews; keep documentation current.
•Prepare daily/weekly/monthly performance reports; analyze volume, aging, and defect trends.
•Recommend processes, automation, and reporting improvements to leadership.
What you need to have to be considered:
•High school diploma or equivalent
•Healthcare mailroom, document management, claims/enrollment, fulfillment, or vendor management experience
•Experience with third-party vendors or offshore/onshore delivery teams a plus
•Strong grasp of production management, SLA tracking, and issue escalation
•Proficient in Excel, Word, PowerPoint, and Outlook
•Strong analytical, verbal, and written communication skills
This will help you stand out:
•Bachelor's degree preferred.
•Knowledge of healthcare payer operations and mailroom technologies (e.g., OCR)
•Familiarity with HIPAA/PHI and document handling requirements
•Experience building SOPs, dashboards, and governance materials.
•Strong problem-solving and organizational skills; comfortable managing multiple priorities in a high-volume, deadline-driven environment
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Hourly Rate and Other Compensation:
Applications will be accepted until August 10, 2026.
The hourly rate for this position is between $17.00 – $19.00 per hour depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•Medical/Dental/Vision/Life Insurance
•Paid holidays plus Paid Time Off
•401(k) plan and contributions
•Long-term/Short-term Disability
•Paid Parental Leave
•Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
