The Mailroom COE Associate oversees and coordinates the work of all mailroom vendor partners supporting Cognizant's clients, ensuring operational accuracy, timeliness, compliance, and service-level performance. This role is the primary operational liaison between internal teams, client stakeholders, and vendor partners — driving daily production oversight, issue resolution, performance monitoring, reporting, and new client implementation support across mailroom intake, sorting, scanning, indexing, fulfillment, and correspondence handling.
In this role, you will:
•Monitor daily vendor operations (intake, sorting, scanning, indexing, fulfillment, exception handling) and track performance against SLAs, turnaround times, and quality standards.
•Review dashboards, production reports, and quality/exception trends; identify gaps and drive resolution with vendor leadership.
•Lead vendor governance meetings, including metrics, issue logs, and root cause analysis.
•Support onboarding of new clients, workflows, and mailroom requirements as the mailroom SME.
•Define scope, volumes, SLAs, and reporting needs with cross-functional teams.
•Document SOPs and process flows; support testing, pilots, training, and cutover.
•Monitor early-life production and drive issue resolution post-go-live.
•Serve as liaison across client, operations, and vendor teams on inventory status, priorities, and exceptions.
•Escalate risks, delays, and compliance concerns promptly.
•Support capacity, holiday, and business continuity planning with the COE lead.
•Monitor HIPAA/PHI, data privacy, and chain-of-custody adherence.
•Support corrective action plans for defects, missed SLAs, or misrouted/delayed documents.
•Participate in audits and control reviews; keep documentation current.
•Prepare daily/weekly/monthly performance reports; analyze volume, aging, and defect trends.
•Recommend processes, automation, and reporting improvements to leadership.
What you need to have to be considered:
•High school diploma or equivalent
•Healthcare mailroom, document management, claims/enrollment, fulfillment, or vendor management experience
•Experience with third-party vendors or offshore/onshore delivery teams a plus
•Strong grasp of production management, SLA tracking, and issue escalation
•Proficient in Excel, Word, PowerPoint, and Outlook
•Strong analytical, verbal, and written communication skills
This will help you stand out:
•Bachelor's degree preferred.
•Knowledge of healthcare payer operations and mailroom technologies (e.g., OCR)
•Familiarity with HIPAA/PHI and document handling requirements
•Experience building SOPs, dashboards, and governance materials.
•Strong problem-solving and organizational skills; comfortable managing multiple priorities in a high-volume, deadline-driven environment
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Hourly Rate and Other Compensation:
Applications will be accepted until August 10, 2026.
The hourly rate for this position is between $17.00 – $19.00 per hour depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•Medical/Dental/Vision/Life Insurance
•Paid holidays plus Paid Time Off
•401(k) plan and contributions
•Long-term/Short-term Disability
•Paid Parental Leave
•Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
