The Mailroom COE Associate oversees and coordinates the work of all mailroom vendor partners supporting Cognizant's clients, ensuring operational accuracy, timeliness, compliance, and service-level performance. This role is the primary operational liaison between internal teams, client stakeholders, and vendor partners — driving daily production oversight, issue resolution, performance monitoring, reporting, and new client implementation support across mailroom intake, sorting, scanning, indexing, fulfillment, and correspondence handling.
In this role, you will:
•Monitor daily vendor operations (intake, sorting, scanning, indexing, fulfillment, exception handling) and track performance against SLAs, turnaround times, and quality standards.
•Review dashboards, production reports, and quality/exception trends; identify gaps and drive resolution with vendor leadership.
•Lead vendor governance meetings, including metrics, issue logs, and root cause analysis.
•Support onboarding of new clients, workflows, and mailroom requirements as the mailroom SME.
•Define scope, volumes, SLAs, and reporting needs with cross-functional teams.
•Document SOPs and process flows; support testing, pilots, training, and cutover.
•Monitor early-life production and drive issue resolution post-go-live.
•Serve as liaison across client, operations, and vendor teams on inventory status, priorities, and exceptions.
•Escalate risks, delays, and compliance concerns promptly.
•Support capacity, holiday, and business continuity planning with the COE lead.
•Monitor HIPAA/PHI, data privacy, and chain-of-custody adherence.
•Support corrective action plans for defects, missed SLAs, or misrouted/delayed documents.
•Participate in audits and control reviews; keep documentation current.
•Prepare daily/weekly/monthly performance reports; analyze volume, aging, and defect trends.
•Recommend processes, automation, and reporting improvements to leadership.
What you need to have to be considered:
•High school diploma or equivalent
•Healthcare mailroom, document management, claims/enrollment, fulfillment, or vendor management experience
•Experience with third-party vendors or offshore/onshore delivery teams a plus
•Strong grasp of production management, SLA tracking, and issue escalation
•Proficient in Excel, Word, PowerPoint, and Outlook
•Strong analytical, verbal, and written communication skills
This will help you stand out:
•Bachelor's degree preferred.
•Knowledge of healthcare payer operations and mailroom technologies (e.g., OCR)
•Familiarity with HIPAA/PHI and document handling requirements
•Experience building SOPs, dashboards, and governance materials.
•Strong problem-solving and organizational skills; comfortable managing multiple priorities in a high-volume, deadline-driven environment
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Hourly Rate and Other Compensation:
Applications will be accepted until August 10, 2026.
The hourly rate for this position is between $17.00 – $19.00 per hour depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•Medical/Dental/Vision/Life Insurance
•Paid holidays plus Paid Time Off
•401(k) plan and contributions
•Long-term/Short-term Disability
•Paid Parental Leave
•Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
