About the Role
As a Pega Lead Decisioning Architect, you will make an impact by enabling our clients business teams with the latest capabilities of Pega Customer Decision Hub (CDH) and by architecting innovative, scalable decisioning solutions that support the organization's strategic growth objectives. You will be a valued member of Cognizant's Communications, Media & Technology (CMT) practice, working collaboratively with client business stakeholders, Marketing Operations teams, and global onsite/offshore delivery teams.
In this role, you will:
- Lead the end-to-end architecture and design of Pega Customer Decision Hub (CDH) solutions, ensuring seamless customer experiences and strict adherence to Pega best practices across client’s enterprise ecosystem.
- Provide strategic guidance on Next-Best-Action (NBA) design — spanning arbitration frameworks, engagement policies, treatments, contact policies, and multi-channel enablement — to support future scalability including new channels, lines of business, products, and services.
- Advise and support the Marketing Operations team on optimal application configuration methodologies, ensuring simplification of support, efficient updates, and full alignment with business stakeholder requirements.
- Lead client-facing discovery workshops and architecture sessions, translating complex decisioning concepts and design rationale to multi-level stakeholders with clarity, authority, and confidence — building trust in the proposed design and implementation journey.
- Drive the design and delivery of new Pega CDH product features not yet implemented at our clients, while mentoring Senior Decisioning Architects and developers across global onsite and offshore teams.
Work Model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Must Have to Be Considered
- Deep, hands-on expertise with Pega Customer Decision Hub (CDH) — including arbitration, engagement policies, treatments, contact policies, and channel configuration at an enterprise scale.
- Proven Next-Best-Action (NBA) design experience — building and simulating strategy canvases, implementing prioritization frameworks, and configuring arbitration weighting across customer lifecycle use cases.
- Strong expertise in adaptive and predictive models — encompassing model lifecycle management, adaptive decisioning, propensity scoring, and text analytics.
- Enterprise architecture proficiency — integration patterns, enterprise application design, migration roadmaps, governance models, and release management frameworks.
- Demonstrated track record in client-facing engagement — leading discovery workshops, translating business KPIs (retention, conversion, NBA lift) into decisioning design, and steering de-customization and migration strategy conversations.
- Strong knowledge of Pega Platform version 25.1.x and integration technologies including Kafka, Teradata, Telium, Cassandra, and REST/SOAP-based application integrations.
Required Certifications
- ✅ Pega Lead Decisioning Architect (PLDA)
- ✅ Pega Decisioning Consultant
- ✅ Pega CSSA (Certified Senior System Architect)
These Will Help You Stand Out
- Prior experience working within the Communications, Media & Technology (CMT) industry, specifically within telecom or media environments.
- Demonstrated ability to coordinate and mentor global, cross-functional teams of Senior Decisioning Architects and developers across time zones.
- Experience in leading organizational change conversations related to AI/ML-driven decisioning adoption and best practice governance.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until 09/11/2026.
Salary and Other Compensation:
The annual salary for this position is between $180,000 -$210,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note that this position does not offer visa sponsorship or visa transfer support now or in the future.
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コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
