Job Title: Systems Engineer
Job Location: Onsite- Bowling Green, OH, USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
About the Role
In this role, you will
- Deliver onsite and remote technical support for laptops, desktops, mobile devices, printers, peripherals, and workplace technologies.
- Diagnose and resolve operating system, application, connectivity, and hardware-related issues.
- Manage incidents and service requests through established ticketing systems while maintaining accurate documentation.
- Escalate complex issues to appropriate support teams and track progress through to resolution.
- Deploy, configure, refresh, and recover end-user devices while maintaining inventory accuracy.
- Support conference rooms, collaboration tools, and video conferencing technologies.
- Assist with IT logistics, asset tracking, shipping and receiving, storage management, and workplace technology operations.
- Follow documented SOPs, security standards, and support processes while meeting SLA targets.
- Provide exceptional customer service and maintain proactive communication with end users.
- Participate in technology rollouts, office moves, hardware refresh projects, and continuous improvement initiatives.
What you’ll need to succeed (required skills)
- 2+ years of experience in Deskside Support, Service Desk, or End User Computing support.
- Experience supporting Windows operating systems and enterprise desktop environments.
- Working knowledge of Mac OS support.
- Experience with IT Service Management (ITSM) processes including Incident, Request, and Change Management.
- Knowledge of hardware troubleshooting, software installation, and peripheral support.
- Experience with asset management, inventory tracking, and lifecycle management.
- Familiarity with printer troubleshooting and configuration.
- Understanding of basic networking concepts and troubleshooting methodologies.
- Experience supporting mobile devices and Mobile Device Management (MDM) solutions.
- Excellent verbal and written communication skills with strong customer service orientation.
Preferred Skills
- Experience supporting enterprise Audio-Visual (AV) and Video Conferencing solutions.
- Familiarity with Salesforce or similar ticketing/service management tools.
- Exposure to smart lockers, IT vending solutions, and workplace technology platforms.
- Knowledge of inventory logistics and supply chain support processes.
- ITIL Foundation certification or ITSM best-practice knowledge.
- Experience working in large enterprise or managed services environments.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Bowling Green, OH, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
