As a Solutions Consultant – IT Asset Management, you will make an impact by governing ServiceNow platform operations, ensuring software license compliance, and driving incident and commercial governance across federal-aligned managed services environments. You will be a valued member of the Global Commercial team and work collaboratively with internal delivery teams, ServiceNow and managed services vendors, and client and executive stakeholders.
In this role, you will
- Manage and oversee ServiceNow platform operations from a business governance perspective, including license management, ticket oversight, escalation coordination, and vendor engagement with ServiceNow support teams.
- Lead license reconciliation, entitlement governance, and optimization across multiple environments to ensure contractual compliance and maximize commercial value, including reclamation of underutilized assets.
- Interpret customer contracts, purchase orders, and commercial agreements to define license entitlement models, consumption metrics, and compliance requirements.
- Provide governance and executive oversight during Major Incidents (P1/P2), driving cross-functional escalation management and communicating business impact, risk exposure, and resolution status to leadership and key stakeholders.
- Develop executive dashboards, compliance reports, and KPI scorecards, and establish Post-Incident Review processes to drive root cause accountability and continuous improvement.
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 13+ years of experience managing ServiceNow environments with strong exposure to license governance, contract compliance, stakeholder management, incident governance, and operational reporting.
- Strong understanding of commercial agreements, software licensing models, entitlement management, and managed services operations.
- Proven ability to present operational and compliance insights to executive stakeholders and clients, with strong customer-facing communication and relationship management skills.
- Experience driving cross-functional collaboration across delivery teams, vendors, customers, and leadership.
- Ability to balance operational governance, commercial objectives, and customer satisfaction in a fast-paced environment.
These will help you stand out
- Experience working in Managed Services Provider (MSP) environments, supporting client governance, contract compliance, and service performance management.
- Exposure to software license optimization, entitlement management, and reporting frameworks, with a focus on compliance, cost optimization, and value realization.
- Experience engaging with executive stakeholders and customer leadership teams, delivering operational reviews, compliance insights, and business performance reporting.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
