About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Infrastructure Patching Project Manager
Location: Toronto, ON
Single point of accountability for the L1.5 ISO patch factory in Canada — named escalation and relationship interface to client infra operations leadership
▸ Operates strictly as an execution layer under client direction; client retains full ownership of decisions, priorities, approvals, and governance outcomes
▸ Patch engineering, baseline definition, deployment-ring strategy, and emergency approval authority remain client-owned and out of scope
▸ Governs the onshore–offshore follow-the-sun model across Canada and India (Kolkata, Chennai, Bangalore, Pune)
▸ Own end-to-end SLA adherence across all six patching towers — Windows, Linux, SQL, Oracle, Storage, Network — against agreed KPIs
▸ Govern RFC/CAB lifecycle; ensure readiness checks, conflict checks, and stakeholder communications are complete before each patch window
▸ Approve wave plans, compliance posture reports, and zero-day/emergency patch response strategies in coordination with client security and vulnerability teams
▸ Chair monthly governance reviews; present SLA/KPI dashboards — ≥95% cycle coverage, ≥99% change success rate, ≥80% first-fix at L1.5, ≤2-day MTTR, 100% on-time reporting within 24 hours of cycle close
▸ Own audit-ready evidence packs for OSFI/SOX and sign off patch-compliance reporting within 24 hours of cycle close
▸ Act as the decision-velocity hub between client leadership and the offshore factory — manage escalations, risk alignment, and exception handling
▸ Drive continuous service improvement, SRE error-budget reviews, and non-punitive post-mortems with client L2/L3 engineering
▸ Lead phased engagement maturity progression — Resource → Service → Operational Maturity → Automation — per SOW milestones
▸ Manage capacity tracking, shift rostering at leadership level, and people leadership across onshore Tower Leads
▸ Coordinate zero-day and emergency patch response — critical patches within <48 hours; non-critical urgent within 5 business days
▸ Review and approve enterprise patch wave plans, schedules, and maintenance windows across all towers aligned to client priorities
▸ Govern the RFC/CAB lifecycle; validate pre-patch readiness checks and post-patch compliance closure across towers
▸ Oversee CMDB accuracy, vulnerability ticket closure rates, and compliance posture reporting — 100% on-time within 24 hours of cycle close
▸ Coordinate cross-tower emergency/zero-day response; interface with client vulnerability and security teams for prioritisation
▸ Drive non-punitive post-mortem reviews for major patch failures; approve RCA outputs and preventive action plans
▸ Oversee Power BI/Excel dashboard maintenance for client-facing SLA/KPI reporting
▸ Direct SRE team on observability improvements, automation playbook governance, and error-budget consumption reviews
Compensation: We are offering between $115,000 – $129,000. Applications will be accepted until Sep 25, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
