Job Summary
Join our global team as a Backoffice Helpdesk professional leveraging foundational skills in HTML Google AdWords MS Excel and prompt engineering to support digital operations in a hybrid work environment during day shifts. Your role will drive efficient problem resolution and enhance user support capabilities directly contributing to our companys commitment to delivering seamless customer experience and operational excellence.
Responsibilities
- Provide first-level support and troubleshooting for digital marketing and backoffice applications ensuring accurate execution of daily tasks.
- Utilize HTML knowledge to assist in resolving customer queries related to web content formatting and technical adjustments.
- Execute analysis and reporting tasks using MS Excel to enhance the accuracy and effectiveness of campaign data management.
- Apply basic Google AdWords skills to support campaign monitoring and troubleshooting under guidance to optimize advertising deliverables.
- Employ principles of prompt engineering to aid in crafting precise responses and automating repetitive inquiries improving helpdesk response time.
- Maintain detailed logs of user issues and resolutions while escalating complex problems to specialized teams when necessary to ensure timely solutions.
- Collaborate with cross-functional teams to ensure alignment of backoffice support activities with organizational goals and customer satisfaction standards.
- Update knowledge base and support documentation to enhance self-service options for end-users and reduce incident resolution time.
- Participate actively in process improvement initiatives aimed at increasing helpdesk efficiency and service quality.
- Communicate clearly with diverse customer groups maintaining professionalism and empathy to foster positive user interactions.
- Monitor system performance and reported issues related to digital marketing tools providing feedback for continuous improvement.
- Support the digital marketing team during peak workload periods to guarantee uninterrupted advertising operations and timely campaign adjustments.
- Adhere to company policies on data security and privacy while handling sensitive customer and company information with discretion.
Qualifications
- Possess a minimum of one year experience in technical support roles with exposure to HTML coding and digital marketing tools such as Google AdWords.
- Demonstrate proficiency in MS Excel for data analysis and reporting with foundational prompt engineering capabilities to aid in automated customer interaction.
- Have a solid understanding of digital advertising concepts and basic web technologies reflecting a good grasp of backoffice helpdesk functions.
- Exhibit strong problem-solving skills and ability to communicate technical information effectively in a hybrid work model.
- Be comfortable working the day shift and operating within a hybrid work environment that combines remote and on-site duties.
- Commit to no travel requirements and flexibility to adapt to evolving technological and business needs.
- Show readiness to work collaboratively with multinational teams and multicultural customers in English language environments.
- Possession of detailed-oriented mindset and organizational skills to efficiently document and track support cases.
- Ability to learn and adapt quickly to new tools and processes related to prompt engineering enhancing helpdesk automation.
- Demonstrate passion for customer service and continuous personal and professional development within a dynamic multinational corporation.
- Understand compliance and ethical standards pertinent to handling customer data and digital marketing platforms.
- Have good interpersonal skills to smoothly interact with colleagues and customers ensuring effective information exchange.
- Maintain enthusiasm for supporting a global brands operational success and contributing to impactful customer experience service delivery.
Certifications Required
Certification in Google AdWords or digital marketing fundamentals is required.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
