About the role
As a Program Analyst, you will make an impact by supporting critical business operations through data analysis, reporting, customer support, and process improvement initiatives. You will play a key role in ensuring data accuracy, operational efficiency, and effective communication across teams while helping drive successful program outcomes.
You will be a valued member of the operations team and work closely with business stakeholders, internal support teams, and cross-functional partners to maintain data integrity, resolve issues, and deliver actionable insights that support business objectives.
Work model
Location: Remote (United States)
Work Model: Remote
This is a fully remote position, allowing associates to work from their home office while collaborating closely with cross-functional teams, stakeholders, and business partners across multiple locations. Occasional travel may be required based on business needs.
The working arrangements for this role are accurate as of the date of posting and may be adjusted based on business or client requirements.
In this role, you will:
Provide operational and technical support to internal teams, ensuring timely issue resolution and delivering a high level of customer service.
Generate, maintain, and analyze reports that support business operations, performance tracking, and data-driven decision-making.
Review, validate, and monitor data to ensure accuracy, completeness, and compliance with established standards and procedures.
Manage enrollment-related reporting activities, ensuring data integrity and timely processing of information.
Support cross-functional projects and strategic initiatives by coordinating activities, tracking deliverables, and contributing to continuous improvement efforts.
Maintain accurate documentation, perform data entry activities, and track operational metrics to support program objectives.
Collaborate with stakeholders to identify process gaps, recommend solutions, and drive operational efficiencies.
Assist in the preparation of business reports, dashboards, and presentations for leadership and operational teams.
What you need to have to be considered
Experience in customer service, data entry, help desk support, operations, or a related business support role.
Strong attention to detail with the ability to manage, validate, and analyze large volumes of data accurately.
Proficiency in Microsoft Office applications, particularly Microsoft Excel, with experience in reporting and data analysis.
Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Excellent verbal and written communication skills with a customer-focused approach.
Demonstrated problem-solving abilities and analytical thinking skills.
Ability to work independently while also collaborating effectively within a team environment.
Experience supporting operational processes, business reporting, or program administration activities.
These will help you stand out
Experience working with enrollment processes, customer operations, or business support functions.
Advanced Microsoft Excel skills, including PivotTables, formulas, and data analysis techniques.
Experience with reporting tools, dashboards, or business intelligence platforms.
Knowledge of process improvement methodologies and operational best practices.
Experience supporting cross-functional teams in a remote work environment.
Bachelor's degree in Business Administration, Information Systems, Analytics, or a related field.
Work Authorization
Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship, now or in the future.
Why Cognizant?
At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for continuous learning, and the ability to work on meaningful projects that drive innovation and business value for our clients.
We're excited to meet people who share our passion for operational excellence, customer service, and continuous improvement. Even if you don't meet every qualification listed, we encourage you to apply and showcase the unique experiences and skills you can bring to the role.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
