Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
The Hands & Feet Support Engineer is responsible for providing on-site IT support for corporate office infrastructure and end-user environments. The role serves as the physical extension of remote support teams, assisting with hardware deployment, workstation support, conference room technology, network connectivity, and office IT operations to ensure seamless day-to-day business activities.
About Cognizant’s CIS Practice:
Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.
In this role, you will:
- Provide deskside support for employees on hardware, peripheral, and connectivity issues.
- Install, configure, relocate, and decommission desktops, laptops, monitors, printers, and other end-user devices.
- Support meeting rooms, video conferencing systems, and collaboration tools before and during business meetings.
- Assist with office moves, workstation setup, and asset deployment activities.
- Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, docking stations, and IP phones.
- Coordinate with remote infrastructure, network, and application support teams for incident resolution.
- Perform physical checks and troubleshooting of IT equipment in office communication rooms and network closets.
- Support hardware replacements, warranty repairs, and vendor coordination.
- Maintain inventory records, asset tracking, and equipment storage areas.
- Execute IT-related requests, incidents, and changes in accordance with established SLAs and processes.
- Provide regular updates and maintain accurate ticket documentation in ServiceNow or equivalent ITSM tools.
- Assist in onboarding and offboarding activities, including equipment provisioning and collection.
What you’ll need to succeed:
- 2-5 years of experience in IT End User Computing, Desktop Support, or Field Support.
- Strong knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, and Office applications.
- Experience troubleshooting laptops, desktops, printers, mobile devices, and peripherals.
- Basic understanding of networking concepts, including LAN, Wi-Fi, TCP/IP, and VPN.
- Experience supporting audio/video conferencing systems and meeting room technologies.
- Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
- Strong customer service, communication, and coordination skills.
Preferred Qualifications
- Certifications such as Microsoft, CompTIA A+, ITIL, or equivalent.
- Experience supporting corporate office environments with 100+ users.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Annual compensation between $79,000-$92,500 is being offered for the role. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
