About the role
As a Service Delivery Manager, you will make an impact by leading your team to deliver agreed outcomes reliably, collaboratively and to a high standard. You will be a valued member of the Policy Value Stream team and work collaboratively with the Policy Stream Owner, business stakeholders, senior leaders and cross-functional teams.
In this role, you will:
- Lead and motivate the team to deliver planned outcomes on time and to the expected quality
- Take ownership of delivery performance, risks and issues, and escalate appropriately
- Ensure adherence to SLAs as agreed with the business
- Partner with stakeholders across the value stream to align priorities and remove blockers
- Communicate clearly with the team, stakeholders and senior leaders on progress and priorities
- Foster a collaborative, positive and accountable team culture
Work model: Hybrid
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position in the client or Cognizant office in Sydney, New South Wales. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you need to have to be considered
- Substantial service delivery background, including leading or coordinating teams
- Proven ability to drive outcomes and hold yourself and others accountable
- Strong leadership skills, with a track record of taking ownership of results
- Prior experience managing diverse, cross-functional teams across geographies
- Insurance industry experience
- Excellent written and verbal communication skills
- Collaborative approach and a positive, solutions-focused attitude
These will help you stand out
- Experience with Duck Creek or Guidewire
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
