Working Model: Work from office
Shift timing: 9:00 am - 5:00 pm
About the role:
A Technical Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams. The Technical Specialist is the primary point of contact for the end-to-end onboarding of new joiners, granting and auditing system accesses, and responding to support tickets for technical issues (bugs, latency, and tool issues). They perform debugging and analysis, maintain crucial team data files, and escalate bugs that negatively impact operations in a timely and clear way.
Responsibilities:
· Grant and manage system and tool access for new joiners and existing teams, ensuring permissions are accurate and secure.
· Lead the end-to-end onboarding process for new hires, focusing on account provisioning, tool access, and initial communication with new joiners.
· Analyze and resolve tool problems by diagnosing complex issues discovered in products.
· Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems.
· Work closely with Geo program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and clearly communicate user issues.
· Prepare and maintain crucial team files, training databases, and dashboards (as needed) to ensure operational readiness.
· Coordinate tool releases and new updates and test tool fixes or new features for engineers.
· Submit code changes for internal Google tools and update scripts to allow for Quality Control (QCing) on training databases.
· Diagnose global geo problems related to software and Linux environments.
· Ensure all technical requests and onboarding tasks are delivered on time and according to established thresholds.
Requirements:
· Strong ability to troubleshoot and solve complex software, script, and tool issues.
· Great communication skills for clear reporting and cross-team collaboration with Engineering and Program Management.
· Ability to work independently, take initiative, and look for proactive solutions to problems.
· Proven ability to deliver tasks on time and manage multiple priorities in a fast-paced environment.
· Highly proficient in the Google environment, with expert-level knowledge of Google Sheets and dashboard development.
· High level of organization and attention to detail in preparing and maintaining crucial team documentation and scripts.
· Technological savviness.
We offer:
· Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
· Opportunity to be part of a global organization focused on development,
· Open-minded and multinational environment,
· Training & development opportunities, including language courses,
· Professional development and a clear career path,
· Full equipment and paid training are provided from the first day of work.
· Extensive benefits package: private medical healthcare, including dental care, life insurance, and cafeteria benefits.
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コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。