Working Model: Work from office
Shift timing: 9:00 am - 5:00 pm
About the role:
A Technical Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams. The Technical Specialist is the primary point of contact for the end-to-end onboarding of new joiners, granting and auditing system accesses, and responding to support tickets for technical issues (bugs, latency, and tool issues). They perform debugging and analysis, maintain crucial team data files, and escalate bugs that negatively impact operations in a timely and clear way.
Responsibilities:
· Grant and manage system and tool access for new joiners and existing teams, ensuring permissions are accurate and secure.
· Lead the end-to-end onboarding process for new hires, focusing on account provisioning, tool access, and initial communication with new joiners.
· Analyze and resolve tool problems by diagnosing complex issues discovered in products.
· Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems.
· Work closely with Geo program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and clearly communicate user issues.
· Prepare and maintain crucial team files, training databases, and dashboards (as needed) to ensure operational readiness.
· Coordinate tool releases and new updates and test tool fixes or new features for engineers.
· Submit code changes for internal Google tools and update scripts to allow for Quality Control (QCing) on training databases.
· Diagnose global geo problems related to software and Linux environments.
· Ensure all technical requests and onboarding tasks are delivered on time and according to established thresholds.
Requirements:
· Strong ability to troubleshoot and solve complex software, script, and tool issues.
· Great communication skills for clear reporting and cross-team collaboration with Engineering and Program Management.
· Ability to work independently, take initiative, and look for proactive solutions to problems.
· Proven ability to deliver tasks on time and manage multiple priorities in a fast-paced environment.
· Highly proficient in the Google environment, with expert-level knowledge of Google Sheets and dashboard development.
· High level of organization and attention to detail in preparing and maintaining crucial team documentation and scripts.
· Technological savviness.
We offer:
· Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
· Opportunity to be part of a global organization focused on development,
· Open-minded and multinational environment,
· Training & development opportunities, including language courses,
· Professional development and a clear career path,
· Full equipment and paid training are provided from the first day of work.
· Extensive benefits package: private medical healthcare, including dental care, life insurance, and cafeteria benefits.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.