About the role
As a Sales Agent, you will make an impact by creating the best possible customer experience over the phone, supporting customers across all levels of technical skill, and actively driving the growth and optimization of client accounts within the Digital Ads product space. You will be a valued member of the Sales team and work collaboratively with customers, teammates, and internal stakeholders in a dynamic, fast-paced operation.
In this role, you will
- Manage a portfolio of accounts using prioritization and segmentation tools to focus outreach on the most valuable customers, while being mindful of regional needs and time zones.
- Deliver professional customer support by actively listening, identifying underlying business needs, and guiding customers toward recommended solutions and product adoption.
- Implement an effective product sequencing strategy, pitching products and solutions in the most impactful order tailored to each customer's specific needs.
- Follow up on and analyze pitched tasks to review success rates, proactively contacting customers to reinforce adoption or recover accounts where expected outcomes did not occur.
- Plan and organize your daily calendar to align with sales objectives, adhere to processes and workflows for regulatory compliance, and accurately document every customer interaction.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 1 to 3 years of experience in customer service, phone support, and/or sales environments.
- Excellent written and verbal communication skills, with the ability to translate complex ideas into user-friendly instructions and persuasive narratives.
- Proven ability to manage customer skepticism through effective objection handling and negotiation to drive product adoption and close sales.
- Strong time management and prioritization skills to maximize focus on the most valuable accounts and activities.
- High level of proactivity, independence, and autonomy to manage an account portfolio and follow up without constant supervision.
These will help you stand out
- Intermediate level of English (written and reading comprehension).
- Ability to grasp business objectives and translate technical solutions into clear value propositions.
- Foundational knowledge or the ability to quickly analyze marketing objectives to align product recommendations strategically.
- Great interpersonal skills and the ability to build strong rapport and trust with customers quickly.
- High adaptability to shifting priorities and the ability to solve undocumented issues using critical thinking and analytical skills.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
