About the role
As a Sales Agent, you will make an impact by creating the best possible customer experience over the phone, supporting customers across all levels of technical skill, and actively driving the growth and optimization of client accounts within the Digital Ads product space. You will be a valued member of the Sales team and work collaboratively with customers, teammates, and internal stakeholders in a dynamic, fast-paced operation.
In this role, you will
- Manage a portfolio of accounts using prioritization and segmentation tools to focus outreach on the most valuable customers, while being mindful of regional needs and time zones.
- Deliver professional customer support by actively listening, identifying underlying business needs, and guiding customers toward recommended solutions and product adoption.
- Implement an effective product sequencing strategy, pitching products and solutions in the most impactful order tailored to each customer's specific needs.
- Follow up on and analyze pitched tasks to review success rates, proactively contacting customers to reinforce adoption or recover accounts where expected outcomes did not occur.
- Plan and organize your daily calendar to align with sales objectives, adhere to processes and workflows for regulatory compliance, and accurately document every customer interaction.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 1 to 3 years of experience in customer service, phone support, and/or sales environments.
- Excellent written and verbal communication skills, with the ability to translate complex ideas into user-friendly instructions and persuasive narratives.
- Proven ability to manage customer skepticism through effective objection handling and negotiation to drive product adoption and close sales.
- Strong time management and prioritization skills to maximize focus on the most valuable accounts and activities.
- High level of proactivity, independence, and autonomy to manage an account portfolio and follow up without constant supervision.
These will help you stand out
- Intermediate level of English (written and reading comprehension).
- Ability to grasp business objectives and translate technical solutions into clear value propositions.
- Foundational knowledge or the ability to quickly analyze marketing objectives to align product recommendations strategically.
- Great interpersonal skills and the ability to build strong rapport and trust with customers quickly.
- High adaptability to shifting priorities and the ability to solve undocumented issues using critical thinking and analytical skills.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
