Bilingual Sales Agent, Argentina

About the role

As a Sales Agent, you will make an impact by creating the best possible customer experience over the phone, supporting customers across all levels of technical skill, and actively driving the growth and optimization of client accounts within the Digital Ads product space. You will be a valued member of the Sales team and work collaboratively with customers, teammates, and internal stakeholders in a dynamic, fast-paced operation.

In this role, you will

Manage a portfolio of accounts using prioritization and segmentation tools to focus outreach on the most valuable customers, while being mindful of regional needs and time zones.
Deliver professional customer support by actively listening, identifying underlying business needs, and guiding customers toward recommended solutions and product adoption.
Implement an effective product sequencing strategy, pitching products and solutions in the most impactful order tailored to each customer's specific needs.
Follow up on and analyze pitched tasks to review success rates, proactively contacting customers to reinforce adoption or recover accounts where expected outcomes did not occur.
Plan and organize your daily calendar to align with sales objectives, adhere to processes and workflows for regulatory compliance, and accurately document every customer interaction.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

1 to 3 years of experience in customer service, phone support, and/or sales environments.
Excellent written and verbal communication skills, with the ability to translate complex ideas into user-friendly instructions and persuasive narratives.
Proven ability to manage customer skepticism through effective objection handling and negotiation to drive product adoption and close sales.
Strong time management and prioritization skills to maximize focus on the most valuable accounts and activities.
High level of proactivity, independence, and autonomy to manage an account portfolio and follow up without constant supervision.

These will help you stand out

Intermediate level of English (written and reading comprehension).
Ability to grasp business objectives and translate technical solutions into clear value propositions.
Foundational knowledge or the ability to quickly analyze marketing objectives to align product recommendations strategically.
Great interpersonal skills and the ability to build strong rapport and trust with customers quickly.
High adaptability to shifting priorities and the ability to solve undocumented issues using critical thinking and analytical skills.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.