Job Summary
The Infra Architect role involves designing and implementing robust infrastructure solutions ensuring seamless integration of AI-enabled technologies and optimizing service management processes. The candidate will contribute to enhancing operational efficiency and delivering innovative solutions in a hybrid work environment.
Responsibilities
- Design and implement scalable infrastructure solutions that align with organizational goals and industry standards.
- Collaborate with cross-functional teams to integrate AI-enabled chatbot technologies into existing systems for improved user interaction.
- Develop and oversee Change Lifecycle Management processes to ensure smooth transitions and minimize disruptions.
- Optimize networking solutions to enhance connectivity reliability and security across the organization.
- Manage incident resolution processes to ensure timely identification and resolution of issues minimizing impact on operations.
- Provide strategic guidance and support for Service Desk operations to enhance user experience and service delivery.
- Implement and maintain ServiceNow solutions to streamline IT service management processes and improve efficiency.
- Conduct regular assessments of infrastructure performance and recommend improvements to meet evolving business needs.
- Ensure compliance with organizational policies and industry regulations in all infrastructure-related activities.
- Collaborate with stakeholders to understand requirements and deliver tailored solutions that address specific business challenges.
- Monitor emerging technologies and trends to identify opportunities for innovation and improvement in infrastructure design.
- Develop documentation and training materials to support the adoption and maintenance of implemented solutions.
- Foster a culture of continuous improvement by identifying areas for optimization and implementing best practices.
Qualifications
- Possess extensive experience in Change Lifecycle Management demonstrating the ability to manage transitions effectively.
- Have a strong background in AI-enabled chatbot technologies showcasing expertise in enhancing user interactions.
- Exhibit proficiency in networking with a focus on designing secure and reliable connectivity solutions.
- Demonstrate hands-on experience in incident management ensuring timely resolution of issues to minimize operational impact.
- Show expertise in Service Desk operations emphasizing user-centric service delivery and support.
- Have a solid understanding of ServiceNow with a proven track record of implementing and maintaining IT service management solutions.
- Experience in the Media and Entertainment domain is highly desirable providing insights into industry-specific challenges and solutions.
- Display excellent problem-solving skills with the ability to analyze complex scenarios and deliver effective solutions.
- Possess strong communication and collaboration skills to work effectively with diverse teams and stakeholders.
- Demonstrate adaptability and a proactive approach to addressing evolving business needs and technological advancements.
- Showcase a commitment to continuous learning and staying updated on emerging technologies and industry trends.
- Exhibit attention to detail and a focus on delivering high-quality solutions that align with organizational objectives.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
