Job Summary
Global IT Asset Management Lead - Hyderabad Location Client office
Responsibilities
Developing and implementing procedures for tracking IT assets in ServiceNow is a must.
Maintaining an accurate inventory of hardware and software assets.
Ensuring compliance with asset management policies and regulations.
Coordinating with vendors for procurement and contract negotiations.
Monitoring the lifecycle of IT assets to optimize their use and mitigate risks.
Managing the disposal and replacement of obsolete or ineffective IT assets.
Providing regular audits analysis and reports on the cost performance and value of IT assets.
Collaborating with the IT team to forecast future budgets and savings.
Ensuring data privacy and security of IT assets.
Supporting field personnel in troubleshooting issues related to IT assets.
Addressing discrepancies in the asset repository.
Assisting with special projects as needed.
Maintaining high levels of customer service.
Responding to inquiries about order status shipping and quality discrepancies.
Tracking requests and communicating expectations to customers.
Scanning equipment as it is received to enter into the asset database.
Maintaining local and remote inventory levels for IT assets.
Coordinating equipment disposals for remote locations.
Providing ad hoc reports as requested.
Ensuring assets are received from vendors and shipped to end users in a timely fashion.
Developing and maintaining detailed reports on IT asset management activities including asset utilization compliance and financial metrics.
- Team Management: Leading and mentoring a team of asset management professionals ensuring effective communication and collaboration. Assigning tasks monitoring performance and providing training and development opportunities.
- SLA Management: Establishing and maintaining Service Level Agreements (SLAs) with internal and external stakeholders. Ensuring that asset management services meet or exceed agreed-upon performance standards.
- KPI Management: Defining tracking and reporting on Key Performance Indicators (KPIs) related to IT asset management. Using KPIs to measure the effectiveness of asset management processes and identify areas for improvement.
This role requires strong organizational skills attention to detail and the ability to work collaboratively with various departments to ensure efficient asset management. Additionally proficiency in creating and analyzing reports managing teams and ensuring compliance with SLAs and KPIs is essential for providing insights and supporting decision-making processes.
Certifications Required
ITAM / ServiceNow
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
