Job Summary
We are seeking a skilled Multi Channel Helpdesk Specialist with 1 to 3 years of experience to join our team. The ideal candidate will be fluent in French and possess expertise in the ISV and Hi-Tech domains. This hybrid role requires excellent communication skills and the ability to provide exceptional customer support during day shifts. The candidate will play a crucial role in enhancing customer satisfaction and ensuring smooth operations
Responsibilities
Provide exceptional multi-channel support to customers ensuring timely and effective resolution of inquiries and issues. - Utilize expertise in ISV and Hi-Tech domains to address complex technical problems and offer tailored solutions. - Communicate fluently in French both verbally and in writing to assist French-speaking customers with their needs. - Collaborate with cross-functional teams to improve support processes and enhance customer experience. - Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality. - Analyze customer feedback to identify trends and recommend improvements to products and services. - Assist in the development and implementation of helpdesk policies and procedures to optimize efficiency. - Monitor and report on helpdesk performance metrics striving for continuous improvement. - Provide training and guidance to junior team members fostering a collaborative work environment. - Stay updated with the latest industry trends and technologies to better serve customers. - Ensure compliance with company policies and industry regulations in all customer interactions. - Contribute to the development of knowledge base articles and FAQs to empower customers with self-service options. - Support the companys mission by delivering high-quality service that enhances customer loyalty and satisfaction. Qualifications - - Demonstrate fluency in French with strong reading writing and speaking skills. - Possess a solid understanding of ISV and Hi-Tech domains with the ability to apply this knowledge effectively. - Exhibit excellent problem-solving skills and the ability to work independently in a hybrid work model. - Show proficiency in using helpdesk software and tools to manage customer inquiries efficiently. - Display strong interpersonal skills and the ability to communicate effectively with diverse teams and customers.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
