Process Specialist - B&L • Graduate (exclusion: BE/B.Tech/MCA). This role revies first level processing, handles complex process steps/transactions and resolve queries/complaints with customers/clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions / exceptions.."Business / Customer: - Interacts with Client/customer to maintain accuracy and efficiency - 5-6 Year of US mortgage Underwriting experience - Proficient in FNMA/FHLMC guidelines - Knowledge and understanding of Risk assessment - Has knowledge of compliance and audit functions - Resolves customer queries and requests, - Provides clarifications & updates on project & processes to the stakeholders - Can co-ordinate with investors for any kind of audits or regulatory requirements - Experience working in Black Knight, Loss Mitigation System, Pyramid etc. Will be added advantage - Keeps the stakeholders informed on meeting process deliverables - Collates data for reporting. Project / Process: - Acts as an SME for the team to Identify & resolve issues and document all process changes - Monitor & review first level processing - Process complex Transactions - Handle first level escalations from client - Perform quality checks/audits and Root cause analysis on errors to ensure error free processing - Provides analytical reports - Contribute to process improvement initiatives - Identify and report process changes - Adhere to the mandatory industry regulation and compliance requirements for the given process - Review and audit adherence of the team Knowledge Management: - Perform knowledge sharing - Update Process documentation /user manuals as appropriate for the process - Participate in knowledge transfer People/Team Management: - Adhere to org hygiene and compliance needs in terms of- a. Personal Utilization & Time sheet submission b. Personal and new hire Assimilation c. Attendance d. Team Initiatives - Provides appropriate floor support as an SME and feedback to team - Has functional responsibility of the process in the absence of TL. - Manage break schedule/transport logistics for the team in the absence of the supervisor " |
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
