Customer Relationship Manager – Cognizant UK&I – Banking & Financial Services
The Opportunity:
The Client Relationship Manager (CRM) will report directly to the Regional Client Partner. CRMs will be responsible for managing sales functions, opportunities and revenue portfolio of business for Banking & Financial Services clients. The role is focused on developing broad relationships with client business stakeholders and IT decision-makers and influencers, to drive new sales.
You will work with Commercial, Delivery and Leadership teams to develop account plans and a balanced book of business across client accounts and growth areas. Working with senior executives, sales teams and support functions, you will have responsibility for driving the Account's profitable growth and success. This opportunity calls for a CRM that is passionate about growing business, managing portfolios and taking companies to the next level.
Key Requirements:
· Good presentation skills with ability to create and deliver compelling propositions
· Previous experience with Account Management is a must-have; responsibility for accounts with portfolios worth $10m+.
· Experience of selling outcome-based services/solutions.
· Demonstrated success in planning and controlling account related activities; use of delegation and effective communication.
· Proven experience of selling AI propositions leveraging leading industry model or inhouse developed.
· Ability to develop trust in client relationships and create positive outcomes in large-services deals.
· Demonstrated leadership qualities such as conflict/issue resolution, strategic thinking and ownership.
· Ability to understand client business model and proactively create opportunities to drive value.
· Proven experience in working with VPs and CxOs.
· Lead processes and work with global teams to qualify deals.
· Ability to create large-scale transformation deals.
· Position Cognizant solutions offerings to increase win ratio.
· Build, monitor and orchestrate pursuit pipelines to ensure continuous population of near and long-term opportunities; manage the size, shape, and quality of pipeline through the qualification process.
· Use competitive intelligence to develop counter strategies that will neutralize competitive influence on the customer’s buying decisions.
Additional/Preferred Requirements:
· Good knowledge of Capital Markets
· Knowledge of infrastructure optimization and management
Qualifications
· Bachelor’s Degree Engineering/Computer Science or equivalent
· PMO or PMI Certified
· AWS and GCP Certified
Leading AI Certificationsstomer service management credential preferred
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
