The posted job opening may be for a Temporary Fixed Term period of time. If the selected applicant is hired as a Temporary Fixed Term employee/associate, their employment with Cognizant will typically be for a period of six to nine months. Any extensions to the temporary employee’s employment period will be solely at the discretion of Cognizant Technology Solutions.
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the Role
As a Consulting Manager – Crunchtime Implementation, you will make an impact by leading the end-to-end implementation of the Crunchtime Back of House (BOH) solution for a leading QSR chain. You will be a valued member of the project delivery team and work collaboratively with client stakeholders, Cognizant’s onshore and offshore teams, and vendor partners.
In this role, you will:
- Own and drive the full project lifecycle — from initiation and planning through configuration, testing, go-live, and post-launch hypercare.
- Establish and maintain project governance structures including steering committee cadences, RAID logs, status reporting, and escalation protocols.
- Define and manage an integrated project plan across all workstreams (configuration, integration, data migration, training, rollout), ensuring dependencies and critical path are actively managed.
- Deliver the project on time and within scope and budget, with August 2026 go-live and 50-store rollout by December 2026 as non-negotiable milestones.
- Serve as the primary point of contact for client’s technology and operations leadership, building trusted relationships at the VP and Director level.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring weekly presence in a client or Cognizant office in Atlanta, GA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered
- 12–15 years of project management experience, with at least 6 years leading large-scale technology implementations in the QSR, fast-casual, or food service industry.
- Demonstrated experience managing multi-vendor, multi-workstream programs with onshore/offshore delivery models.
- Deep understanding of restaurant back-of-house operations including inventory management, food cost, labor scheduling, and vendor ordering.
- Strong command of project management methodologies (PMP, PMI, or equivalent); experience applying both Waterfall and Agile/hybrid frameworks.
- Proven ability to manage executive-level client relationships and communicate clearly across technical and non-technical audiences.
These will help you succeed
- Experience leading store-level technology rollouts across 50+ locations, including readiness planning, wave scheduling, and hypercare.
- Proficiency with project management and collaboration tools such as MS Project, Smartsheet, Jira, Confluence, or equivalent.
- PMP certification or equivalent project management credential.
- Direct, hands-on experience implementing Crunchtime Back of House, including familiarity with its configuration, modules, and implementation methodology.
- Prior experience in QSR, restaurants or hospitality industry.
- Experience managing programs that involve POS, BOH, or enterprise platform replacements in a live restaurant environment.
- Familiarity with systems integrations between Crunchtime and adjacent platforms (POS, payroll, ERP, or ordering systems).
- Experience working within a systems integration or management consulting firm delivering restaurant technology programs.
- Six Sigma, PRINCE2, or SAFe Agile certification is a plus.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Benefits
Include applicable items based on the eligibility of the role:
- Medical, dental, vision and life insurance
401(k) plan and contributions
Post closing date
Applications will be accepted until 07/15/2026
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
