Job Summary:
We are looking for a motivated and technically skilled Junior IT Support Analyst to provide L2 and L3 support for infrastructure within manufacturing operations.
This role involves supporting hardware and software systems, troubleshooting technical issues, and assisting in the deployment of digital solutions that enhance operational efficiency.
Key Responsibilities:
· Provide support manufacturing infrastructure, including PCs, HMIs, printers, scanners, and network devices.
· Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
· Assist in the setup, configuration, and maintenance of production-related IT infrastructure.
· Support the implementation and monitoring of factory systems such as MES (Manufacturing Execution Systems), SCADA, and ERP interfaces.
· Collaborate with cross-functional teams to ensure minimal downtime and smooth IT operations.
· Document incidents, solutions, and standard operating procedures.
· Monitor system performance and escalate issues as needed.
· Ensure compliance with IT security policies and procedures.
Qualifications:
· Bachelor’s degree or technical diploma in Information Technology, Computer Science, or a related field.
· 0–2 years of experience in IT support, preferably in a manufacturing or industrial environment.
· Basic knowledge of networking, Windows OS, and hardware troubleshooting.
· Familiarity with industrial systems (MES, SCADA, PLCs) is a plus.
· Strong problem-solving and communication skills.
· Language Skills: Intermediate English, Intermediate Spanish (added advantage)
Preferred Skills:
· Experience with Active Directory, Microsoft 365, and remote support tools.
· Understanding cybersecurity best practices in industrial environments.
· Exposure to ITIL or similar service management frameworks.
· Willingness to work flexible hours or shifts if required.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
