Operations Lead

The Operations Lead assists in overseeing day-to-day driving operations, providing guidance and management to Drivers. This role is responsible for maintaining operational standards, supporting continuous service improvement, and ensuring customer satisfaction across the program.

• Manage a team of Driving Operations field resources and oversee day-to-day operations following standard operating procedures

• Identify knowledge gaps and support coaching, mentoring, and professional development of Drivers

• Conduct periodic reviews with teams and client Program Managers; facilitate team meetings to disseminate relevant information

• Collaborate with team members to manage collective workload and coordinate logistics, including coverage planning

• Provide Subject Matter Expert (SME) advice on regional issues and concerns

• Strengthen relationships with internal/external customers and vendor/partner organizations

• Participate in weekly and monthly business review meetings with internal and external stakeholders

• Gather and analyze reporting details; provide status reports (weekly, monthly, etc.) as required

• Support special projects including invoice verification and reporting metrics

• Coordinate with internal and external vendor/partner teams on resource planning, work plan allocation, and logistics

• Assist with creating and maintaining resource forecasts in conjunction with the customer's vendor/partner sourcing organization

• Support adherence to quality, safety, and financial controls

• Monitor performance trends and implement corrective actions to meet SLA targets and ensure customer satisfaction

• Provide Continual Service Improvement (CSI) and Service Assurance guidance

• Assist in driving service improvement programs and initiatives

• Ensure Root Cause Analysis (RCA) includes proper methodology, documented actions, root cause identification, and effective corrective/proactive steps

• Escalate performance and functional issues to management as needed

• Minimum 2 years of experience in a people management or Team Lead role

• Strong written and verbal communication skills

• Ability to work at a fast pace, manage high email volume, and respond to urgent program issues

• Excellent people management skills: communication, empathy, rapport-building, clear expectations, and constructive feedback

• Self-motivated with a proven track record of delivering results

• Collaborative team player willing to assist across functions as needed

• Ability to analyze data and establish measurable action plans to drive performance improvement

• Diploma, Bachelor's Degree, or equivalent professional experience

• Prior experience or knowledge in driving operations programs

The annual salary for this position ranges from $34,611 – $67,000 depending on experience and qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to applicable plan terms.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical / Dental / Vision / Life Insurance

• Paid Holidays plus Paid Time Off (PTO)

• 401(k) plan with contributions

• Long-term and Short-term Disability coverage

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. LA County applicants: Qualified applicants with arrest and/or conviction records will be considered for employment. Cognizant will only consider applicants legally authorized to work in the United States without requiring company sponsorship now or in the future.

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.