Role Overview
Seeking a Technical Support Analyst to manage laptop deployments and support end users. Responsibilities include coordinating hardware logistics, imaging, provisioning, troubleshooting, and assisting users.
Key Responsibilities
Logistics & Deployment
• Oversee laptop preparation, shipping, and delivery for employees.
• Coordinate large deployment projects for PC and Mac systems.
• Track shipments and maintain inventory records.
• Collaborate with stakeholders and vendors on logistics issues.
• Communicate delivery details and resolve deployment challenges.
Technical Support & End User Services
• Provide hardware and software support for workstations and mobile devices.
• Support Windows 10, macOS, Office 365, iOS, Android, and security tools.
• Assist with device imaging and configuration.
• Troubleshoot printers, networking, and LAN connectivity.
• Support communications solutions and meeting technology.
• Diagnose and resolve technical issues promptly.
• Explain concepts clearly to users and escalate as needed.
Basic Qualifications
• Strong customer service in a technical environment.
• At least 6 months’ relevant experience or bachelor’s degree.
• Organizational skills; ability to handle multiple tasks.
Preferred Qualifications
• 1–2 years in logistics or IT support roles.
• 2–4 years supporting 300+ users preferred.
• Experience deploying PC/Mac devices, troubleshooting networks, and supporting peripherals.
• Calm under pressure, strong problem-solving, and process improvement skills.
• Ability to read technical documentation and adapt quickly.
Success in This Role Looks Like
• Devices delivered on time and fully configured.
• Smooth onboarding and support for users.
• Accurate inventory tracking.
• Quick resolution of technical issues with minimal disruption.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
