Job Summary
Conduct in-depth Root Cause Analysis (RCA) for critical production incidents and document findings with clear technical details and remediation steps. Analyse diagnostic logs telemetry data and performance metrics from enterprise platforms cloud services network devices and distributed systems. Troubleshoot and resolve issues across Splunk enterprise infrastructure. Replicate and reproduce customer-reported issues in lab or staging environments for detailed investigation and validation.
Responsibilities
Conduct in-depth Root Cause Analysis (RCA) for critical production incidents and document findings with clear technical details and remediation steps. Analyse diagnostic logs telemetry data and performance metrics from enterprise platforms cloud services network devices and distributed systems. Troubleshoot and resolve issues across Splunk enterprise infrastructure. Replicate and reproduce customer-reported issues in lab or staging environments for detailed investigation and validation. Diagnose and troubleshoot scenarios including search execution limitations data onboarding challenges cloud integration failures dashboard and reporting inconsistencies field extraction and parsing issues lookup failures and event correlation problems. Create and manage JIRA tickets for identified bugs enhancements and operational improvements while coordinating with engineering teams through resolution. Develop update and maintain technical knowledge base articles troubleshooting guides SOPs and operational documentation. Automate repetitive operational tasks using scripting and infrastructure automation tools. Demonstrate advanced troubleshooting and debugging skills strong analytical thinking customer-focused problem solving cross-functional collaboration and the ability to work in high-pressure production environments.
Required technical skills include cloud and platform technologies such as AWS Azure and Google Cloud Platform. Proficiency in SPL queries Linux system administration Splunk administration and search optimization is essential. Candidates should be capable of analysing Splunk logs metadata and scheduler.log with awareness of vulnerability and threat management and basic knowledge of networking concepts. A solid understanding of Splunk architecture and its core components is required along with experience using JIRA Confluence and Git/GitHub.
Key competencies include advanced troubleshooting analytical thinking and customer-focused collaboration. Preferred qualifications include AWS Certified Solutions Architect Azure Administrator and Splunk Certified Admin.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
