Skip to main content

Infra. Architect

00069344991


Job Summary

Serve as an Infra Architect specializing in ServiceNow process optimization and IT service management to design implement and enhance enterprise scale platforms for a global organization. Apply 10 to 12 years of experience to streamline service workflows improve operational resilience and enable high quality digital services in a hybrid work model with day shift.


Responsibilities

  • Design ServiceNow based infrastructure solutions that optimize IT service processes and align with enterprise standards for reliability security and scalability
  • Drive end to end implementation of ServiceNow IT service management capabilities by translating business requirements into robust and maintainable configurations
  • Coordinate with cross functional teams to analyze existing IT service workflows and identify opportunities for automation standardization and process simplification
  • Develop detailed architecture documentation including logical models integration patterns and configuration guidelines to guide implementation teams and ensure consistent delivery
  • Optimize ServiceNow performance by tuning configurations streamlining data models and refining workflows to achieve predictable response times and platform stability
  • Collaborate with stakeholders to define key performance indicators and reporting structures that provide actionable insights into service quality incident trends and request fulfillment efficiency
  • Guide the design of integrations between ServiceNow and adjacent enterprise systems to enable seamless data exchange unified service views and accurate reporting
  • Oversee configuration reviews and quality checks to confirm that platform changes follow architectural principles compliance requirements and operational best practices
  • Advise product and process owners on the use of ServiceNow features such as process optimization capabilities to reduce manual work and improve user satisfaction
  • Coordinate environment strategy for development testing and production to support safe deployments controlled changes and effective problem resolution
  • Support incident and problem analysis on the ServiceNow platform by reviewing logs configuration changes and integration behavior to quickly restore stable service
  • Engage with domain experts in cards and payments when relevant to ensure that service workflows support regulatory expectations transaction integrity and customer confidence
  • Document operational runbooks and architectural decision records so that platform operations teams can support the solution reliably across its lifecycle


Qualifications

  • Apply a strong foundation of 10 to 12 years in infrastructure architecture or enterprise platform design with hands on experience delivering large scale IT service management solutions
  • Demonstrate advanced competence in ServiceNow IT service management modules including incident problem change and request to support consistent and resilient service delivery
  • Exhibit practical experience with ServiceNow process optimization capabilities by configuring monitoring and improving end to end workflows based on data driven insights
  • Show experience working in hybrid work models and collaborating across locations using digital tools while maintaining clear communication and traceable decisions
  • Display understanding of cards and payments domain concepts such as transaction lifecycles and dispute handling so that IT service processes can support business critical operations when required
  • Possess strong skills in stakeholder engagement requirement clarification and documentation that enable accurate translation of needs into sustainable platform designs
  • Apply sound knowledge of security compliance and governance constraints within enterprise platforms so that all architectural decisions protect data and uphold organizational policies

What we offer

  • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents—from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Your path to Cognizant

Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

Your Application Midnight Blue RGB

Step 1: Application

Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

Phone Call Midnight Blue RGB

Step 2: Recruiter call

If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

Step 3: Interview(s)

If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

Step 4: Final decision

Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

Benefits that help you thrive and grow

Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

Untitled Design 49
Financial wellbeing

Financial wellbeing

We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

1 (1)
Physical and mental wellbeing

Physical and mental wellbeing

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Your Career, Your Way
Your career, your way

Your career, your way

With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

Professionals
Real-world impact

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

02.2026 Superlearner Debashish
"Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
Debashish Mishra SAP MM Developer
Laura Reynaud
"Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
Laura Reynaud Lead Counsel
Lucas Hoffman
“I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
Lucas Hoffman Consultant
Sujatha’S Journey Main
“When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
Sujatha Gopalakrishnan Portfolio Delivery Lead
Paulo Miguel Epili Main
"Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
Paulo Miguel Epili Sr. Process Executive

Haven't yet found the right opportunity?

Receive the latest updates on job opportunities, recruitment events and company news—tailored just for you!

Get the latest updates