Job Summary
Serve as an Infra Architect specializing in ServiceNow process optimization and IT service management to design implement and enhance enterprise scale platforms for a global organization. Apply 10 to 12 years of experience to streamline service workflows improve operational resilience and enable high quality digital services in a hybrid work model with day shift.
Responsibilities
- Design ServiceNow based infrastructure solutions that optimize IT service processes and align with enterprise standards for reliability security and scalability
- Drive end to end implementation of ServiceNow IT service management capabilities by translating business requirements into robust and maintainable configurations
- Coordinate with cross functional teams to analyze existing IT service workflows and identify opportunities for automation standardization and process simplification
- Develop detailed architecture documentation including logical models integration patterns and configuration guidelines to guide implementation teams and ensure consistent delivery
- Optimize ServiceNow performance by tuning configurations streamlining data models and refining workflows to achieve predictable response times and platform stability
- Collaborate with stakeholders to define key performance indicators and reporting structures that provide actionable insights into service quality incident trends and request fulfillment efficiency
- Guide the design of integrations between ServiceNow and adjacent enterprise systems to enable seamless data exchange unified service views and accurate reporting
- Oversee configuration reviews and quality checks to confirm that platform changes follow architectural principles compliance requirements and operational best practices
- Advise product and process owners on the use of ServiceNow features such as process optimization capabilities to reduce manual work and improve user satisfaction
- Coordinate environment strategy for development testing and production to support safe deployments controlled changes and effective problem resolution
- Support incident and problem analysis on the ServiceNow platform by reviewing logs configuration changes and integration behavior to quickly restore stable service
- Engage with domain experts in cards and payments when relevant to ensure that service workflows support regulatory expectations transaction integrity and customer confidence
- Document operational runbooks and architectural decision records so that platform operations teams can support the solution reliably across its lifecycle
Qualifications
- Apply a strong foundation of 10 to 12 years in infrastructure architecture or enterprise platform design with hands on experience delivering large scale IT service management solutions
- Demonstrate advanced competence in ServiceNow IT service management modules including incident problem change and request to support consistent and resilient service delivery
- Exhibit practical experience with ServiceNow process optimization capabilities by configuring monitoring and improving end to end workflows based on data driven insights
- Show experience working in hybrid work models and collaborating across locations using digital tools while maintaining clear communication and traceable decisions
- Display understanding of cards and payments domain concepts such as transaction lifecycles and dispute handling so that IT service processes can support business critical operations when required
- Possess strong skills in stakeholder engagement requirement clarification and documentation that enable accurate translation of needs into sustainable platform designs
- Apply sound knowledge of security compliance and governance constraints within enterprise platforms so that all architectural decisions protect data and uphold organizational policies
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
