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Infra. Architect

00069344991


Job Summary

Serve as an Infra Architect specializing in ServiceNow process optimization and IT service management to design implement and enhance enterprise scale platforms for a global organization. Apply 10 to 12 years of experience to streamline service workflows improve operational resilience and enable high quality digital services in a hybrid work model with day shift.


Responsibilities

  • Design ServiceNow based infrastructure solutions that optimize IT service processes and align with enterprise standards for reliability security and scalability
  • Drive end to end implementation of ServiceNow IT service management capabilities by translating business requirements into robust and maintainable configurations
  • Coordinate with cross functional teams to analyze existing IT service workflows and identify opportunities for automation standardization and process simplification
  • Develop detailed architecture documentation including logical models integration patterns and configuration guidelines to guide implementation teams and ensure consistent delivery
  • Optimize ServiceNow performance by tuning configurations streamlining data models and refining workflows to achieve predictable response times and platform stability
  • Collaborate with stakeholders to define key performance indicators and reporting structures that provide actionable insights into service quality incident trends and request fulfillment efficiency
  • Guide the design of integrations between ServiceNow and adjacent enterprise systems to enable seamless data exchange unified service views and accurate reporting
  • Oversee configuration reviews and quality checks to confirm that platform changes follow architectural principles compliance requirements and operational best practices
  • Advise product and process owners on the use of ServiceNow features such as process optimization capabilities to reduce manual work and improve user satisfaction
  • Coordinate environment strategy for development testing and production to support safe deployments controlled changes and effective problem resolution
  • Support incident and problem analysis on the ServiceNow platform by reviewing logs configuration changes and integration behavior to quickly restore stable service
  • Engage with domain experts in cards and payments when relevant to ensure that service workflows support regulatory expectations transaction integrity and customer confidence
  • Document operational runbooks and architectural decision records so that platform operations teams can support the solution reliably across its lifecycle


Qualifications

  • Apply a strong foundation of 10 to 12 years in infrastructure architecture or enterprise platform design with hands on experience delivering large scale IT service management solutions
  • Demonstrate advanced competence in ServiceNow IT service management modules including incident problem change and request to support consistent and resilient service delivery
  • Exhibit practical experience with ServiceNow process optimization capabilities by configuring monitoring and improving end to end workflows based on data driven insights
  • Show experience working in hybrid work models and collaborating across locations using digital tools while maintaining clear communication and traceable decisions
  • Display understanding of cards and payments domain concepts such as transaction lifecycles and dispute handling so that IT service processes can support business critical operations when required
  • Possess strong skills in stakeholder engagement requirement clarification and documentation that enable accurate translation of needs into sustainable platform designs
  • Apply sound knowledge of security compliance and governance constraints within enterprise platforms so that all architectural decisions protect data and uphold organizational policies

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
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