Senior Engagement Delivery Manager – ServiceNow
Location: Hudson Yards, NYC - Onsite
Employment Type: Full-Time
Job ID: 00069440111
Senior Engagement Delivery Manager – ServiceNow
About the role
As a Senior Technical Engagement Manager – ServiceNow, you will make an impact by leading end‑to‑end delivery for enterprise ServiceNow programs, ensuring successful execution, governance, and client satisfaction. You will be a valued member of the delivery leadership team, partnering closely with client stakeholders, technical architects, and cross‑functional teams to deliver scalable, high‑quality solutions across the ServiceNow platform.
In this role, you will:
- Own the full delivery lifecycle, including requirements, solution design, implementation, upgrades, and post‑deployment support.
- Serve as the primary client contact, managing stakeholder expectations and building strong executive relationships.
- Lead onsite and offshore delivery teams, ensuring alignment across cross‑functional workstreams.
- Manage program financials, including budgets, SOWs, resource planning, and cost optimization.
- Drive platform governance, including upgrades, patching, compliance standards, and system health.
- Conduct regular service reviews and provide updates on SLAs, milestones, risks, and overall delivery performance.
Work model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work‑life balance. Based on this role’s business requirements, this is an onsite position requiring presence in Hudson Yards, New York, NY.
The working arrangements for this role are accurate as of the date of posting and may change based on business or client needs. We will always be clear about expectations.
What you need to have to be considered
- 12+ years of experience in IT services, with 8+ years focused on ServiceNow engagement or program management.
- Proven experience managing enterprise‑scale ServiceNow delivery programs.
- Strong background in managed services or professional services delivery, including onsite/offshore models.
- Hands‑on experience managing financials, budgets, SOWs, and P&L.
- Strong understanding of core ServiceNow modules such as ITSM, CMDB, and Service Catalog.
- Experience managing client relationships and influencing stakeholders at multiple levels.
- Excellent communication, leadership, and program management skills.
These will help you stand out
- Experience with IRM/GRC, including Risk Management, Policy & Compliance, or Audit Management.
- Familiarity with ServiceNow architecture, CSDM, integrations, and upgrade cycles.
- ServiceNow certifications such as CSA, CIS (ITSM or IRM).
- ITIL v3/v4 certification.
- Agile/Scrum certifications (e.g., Certified Scrum Master).
Salary and Other Compensation:
Applicants will be accepted till 7/20/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $119,000 - $139,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
