Senior Engagement Delivery Manager – ServiceNow
Location: Hudson Yards, NYC - Onsite
Employment Type: Full-Time
Job ID: 00069440111
Senior Engagement Delivery Manager – ServiceNow
About the role
As a Senior Technical Engagement Manager – ServiceNow, you will make an impact by leading end‑to‑end delivery for enterprise ServiceNow programs, ensuring successful execution, governance, and client satisfaction. You will be a valued member of the delivery leadership team, partnering closely with client stakeholders, technical architects, and cross‑functional teams to deliver scalable, high‑quality solutions across the ServiceNow platform.
In this role, you will:
- Own the full delivery lifecycle, including requirements, solution design, implementation, upgrades, and post‑deployment support.
- Serve as the primary client contact, managing stakeholder expectations and building strong executive relationships.
- Lead onsite and offshore delivery teams, ensuring alignment across cross‑functional workstreams.
- Manage program financials, including budgets, SOWs, resource planning, and cost optimization.
- Drive platform governance, including upgrades, patching, compliance standards, and system health.
- Conduct regular service reviews and provide updates on SLAs, milestones, risks, and overall delivery performance.
Work model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work‑life balance. Based on this role’s business requirements, this is an onsite position requiring presence in Hudson Yards, New York, NY.
The working arrangements for this role are accurate as of the date of posting and may change based on business or client needs. We will always be clear about expectations.
What you need to have to be considered
- 12+ years of experience in IT services, with 8+ years focused on ServiceNow engagement or program management.
- Proven experience managing enterprise‑scale ServiceNow delivery programs.
- Strong background in managed services or professional services delivery, including onsite/offshore models.
- Hands‑on experience managing financials, budgets, SOWs, and P&L.
- Strong understanding of core ServiceNow modules such as ITSM, CMDB, and Service Catalog.
- Experience managing client relationships and influencing stakeholders at multiple levels.
- Excellent communication, leadership, and program management skills.
These will help you stand out
- Experience with IRM/GRC, including Risk Management, Policy & Compliance, or Audit Management.
- Familiarity with ServiceNow architecture, CSDM, integrations, and upgrade cycles.
- ServiceNow certifications such as CSA, CIS (ITSM or IRM).
- ITIL v3/v4 certification.
- Agile/Scrum certifications (e.g., Certified Scrum Master).
Salary and Other Compensation:
Applicants will be accepted till 7/20/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $119,000 - $139,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
