Senior Engagement Delivery Manager – ServiceNow
Location: Hudson Yards, NYC - Onsite
Employment Type: Full-Time
Job ID: 00069440111
Senior Engagement Delivery Manager – ServiceNow
About the role
As a Senior Technical Engagement Manager – ServiceNow, you will make an impact by leading end‑to‑end delivery for enterprise ServiceNow programs, ensuring successful execution, governance, and client satisfaction. You will be a valued member of the delivery leadership team, partnering closely with client stakeholders, technical architects, and cross‑functional teams to deliver scalable, high‑quality solutions across the ServiceNow platform.
In this role, you will:
- Own the full delivery lifecycle, including requirements, solution design, implementation, upgrades, and post‑deployment support.
- Serve as the primary client contact, managing stakeholder expectations and building strong executive relationships.
- Lead onsite and offshore delivery teams, ensuring alignment across cross‑functional workstreams.
- Manage program financials, including budgets, SOWs, resource planning, and cost optimization.
- Drive platform governance, including upgrades, patching, compliance standards, and system health.
- Conduct regular service reviews and provide updates on SLAs, milestones, risks, and overall delivery performance.
Work model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work‑life balance. Based on this role’s business requirements, this is an onsite position requiring presence in Hudson Yards, New York, NY.
The working arrangements for this role are accurate as of the date of posting and may change based on business or client needs. We will always be clear about expectations.
What you need to have to be considered
- 12+ years of experience in IT services, with 8+ years focused on ServiceNow engagement or program management.
- Proven experience managing enterprise‑scale ServiceNow delivery programs.
- Strong background in managed services or professional services delivery, including onsite/offshore models.
- Hands‑on experience managing financials, budgets, SOWs, and P&L.
- Strong understanding of core ServiceNow modules such as ITSM, CMDB, and Service Catalog.
- Experience managing client relationships and influencing stakeholders at multiple levels.
- Excellent communication, leadership, and program management skills.
These will help you stand out
- Experience with IRM/GRC, including Risk Management, Policy & Compliance, or Audit Management.
- Familiarity with ServiceNow architecture, CSDM, integrations, and upgrade cycles.
- ServiceNow certifications such as CSA, CIS (ITSM or IRM).
- ITIL v3/v4 certification.
- Agile/Scrum certifications (e.g., Certified Scrum Master).
Salary and Other Compensation:
Applicants will be accepted till 7/20/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $119,000 - $139,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
