Serve as a Sr. developer specializing in customer journey analytics and experience orchestration within Adobe Experience Platform designing scalable hybrid solutions that elevate user experience services for global clients while ensuring data integrity actionable insights and measurable business value across customer touchpoints in a collaborative and flexible environment.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Role: Sr AEP Developer (Customer Journey)
Location: Remote. Candidate must be in the U.S
Experience: 12+ Years
Salary and Other Compensation:
The annual salary for this position is between $110,000/Year to $155,000/Year depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
- Design end to end architectures on Adobe Experience Platform that unify customer data and power insight driven customer journey analytics across digital channels and touchpoints for enterprise clients in a hybrid work model.
- Implement advanced configurations in Customer Journey Analytics to build meaningful cross channel views actionable dashboards and self-service insights that enable business teams to make timely and well-informed decisions.
- Configure and optimize Adobe Journey Optimizer to orchestrate real time and batch customer journeys that deliver relevant and privacy aware experiences aligned with user experience services objectives.
- Collaborate with user experience and product teams to translate customer behavior data and journey analytics into practical interaction patterns that improve usability satisfaction and overall customer value.
- Define and enforce architectural standards integration patterns and data models within Adobe Experience Platform that ensure scalability performance and maintainability for complex enterprise ecosystems.
- Guide engineering teams on ingesting transforming and activating data in Adobe Experience Platform while ensuring that tracking plans and schema designs support accurate journey analytics and experimentation.
- Conduct technical assessments and discovery sessions with stakeholders to understand current marketing and experience technology stacks and then recommend migration or enhancement paths leveraging Adobe Experience Platform capabilities.
- Partner with data governance and privacy stakeholders to implement consent aware data usage policies in Adobe Experience Platform that protect customer trust and comply with regional regulations.
- Perform solution reviews and troubleshooting for Adobe Experience Platform and connected systems to proactively identify issues that could impact customer journeys and to recommend sustainable remediation approaches.
- Document reference architectures data flow diagrams and platform usage guidelines that help delivery teams implement user experience services consistently across regions and business units.
- Mentor implementation teams on best practices for tagging event design and identity strategy so that journey analytics and journey optimization initiatives generate reliable and repeatable insights.
- Coordinate with business analysts to map key performance indicators for customer journeys and ensure that technical solutions in Adobe Experience Platform accurately capture the metrics required to measure impact.
- Support pre sales and internal innovation initiatives by framing solution options on Adobe Experience Platform that demonstrate how improved journeys and experiences can drive growth and positive outcomes for society and communities.
Qualifications
- Possess extensive hands on experience with Adobe Experience Platform including data modeling identity management segment creation and activation across marketing and experience channels.
- Demonstrate strong expertise in Customer Journey Analytics configuration including dataset stitching attribution logic calculated metrics and visualization of complex user flows and funnels.
- Apply advanced skills in Adobe Journey Optimizer to design decision rules triggers and orchestration logic that enable responsive journeys tailored to customer context and preferences.
- Bring practical knowledge of user experience services including research driven design practices interaction patterns and usability considerations that are shaped by insights from journey analytics.
- Utilize solid understanding of hybrid solution delivery models and modern cloud architectures to ensure that Adobe Experience Platform implementations integrate reliably with existing enterprise systems.
- Exhibit strong communication and stakeholder management skills to explain complex architectural decisions in clear language and to align cross functional teams on solution direction.
Certifications Required
Adobe Certified Expert Adobe Experience Platform Architect or equivalent certification related to Adobe Experience Platform and journey analytics
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
