Sr Developer AEP (Customer Journey), Charlotte, North Carolina, United States

Serve as a Sr. developer specializing in customer journey analytics and experience orchestration within Adobe Experience Platform designing scalable hybrid solutions that elevate user experience services for global clients while ensuring data integrity actionable insights and measurable business value across customer touchpoints in a collaborative and flexible environment.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Role: Sr AEP Developer (Customer Journey)

Location: Remote. Candidate must be in the U.S

Experience: 12+ Years

Salary and Other Compensation:

The annual salary for this position is between $110,000/Year to $155,000/Year depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities

Design end to end architectures on Adobe Experience Platform that unify customer data and power insight driven customer journey analytics across digital channels and touchpoints for enterprise clients in a hybrid work model.
Implement advanced configurations in Customer Journey Analytics to build meaningful cross channel views actionable dashboards and self-service insights that enable business teams to make timely and well-informed decisions.
Configure and optimize Adobe Journey Optimizer to orchestrate real time and batch customer journeys that deliver relevant and privacy aware experiences aligned with user experience services objectives.
Collaborate with user experience and product teams to translate customer behavior data and journey analytics into practical interaction patterns that improve usability satisfaction and overall customer value.
Define and enforce architectural standards integration patterns and data models within Adobe Experience Platform that ensure scalability performance and maintainability for complex enterprise ecosystems.
Guide engineering teams on ingesting transforming and activating data in Adobe Experience Platform while ensuring that tracking plans and schema designs support accurate journey analytics and experimentation.
Conduct technical assessments and discovery sessions with stakeholders to understand current marketing and experience technology stacks and then recommend migration or enhancement paths leveraging Adobe Experience Platform capabilities.
Partner with data governance and privacy stakeholders to implement consent aware data usage policies in Adobe Experience Platform that protect customer trust and comply with regional regulations.
Perform solution reviews and troubleshooting for Adobe Experience Platform and connected systems to proactively identify issues that could impact customer journeys and to recommend sustainable remediation approaches.
Document reference architectures data flow diagrams and platform usage guidelines that help delivery teams implement user experience services consistently across regions and business units.
Mentor implementation teams on best practices for tagging event design and identity strategy so that journey analytics and journey optimization initiatives generate reliable and repeatable insights.
Coordinate with business analysts to map key performance indicators for customer journeys and ensure that technical solutions in Adobe Experience Platform accurately capture the metrics required to measure impact.
Support pre sales and internal innovation initiatives by framing solution options on Adobe Experience Platform that demonstrate how improved journeys and experiences can drive growth and positive outcomes for society and communities.

Qualifications

Possess extensive hands on experience with Adobe Experience Platform including data modeling identity management segment creation and activation across marketing and experience channels.
Demonstrate strong expertise in Customer Journey Analytics configuration including dataset stitching attribution logic calculated metrics and visualization of complex user flows and funnels.
Apply advanced skills in Adobe Journey Optimizer to design decision rules triggers and orchestration logic that enable responsive journeys tailored to customer context and preferences.
Bring practical knowledge of user experience services including research driven design practices interaction patterns and usability considerations that are shaped by insights from journey analytics.
Utilize solid understanding of hybrid solution delivery models and modern cloud architectures to ensure that Adobe Experience Platform implementations integrate reliably with existing enterprise systems.
Exhibit strong communication and stakeholder management skills to explain complex architectural decisions in clear language and to align cross functional teams on solution direction.

Certifications Required

Adobe Certified Expert Adobe Experience Platform Architect or equivalent certification related to Adobe Experience Platform and journey analytics

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.