About the role
As a Desk Side Support Engineer, you will make an impact by providing onsite and remote IT support for end users, supporting incident management, ServiceNow workflows, Windows environments, device imaging and configuration, hardware lifecycle activities, inventory management, and local infrastructure support. You'll be a valued member of the Cloud Infrastructure and Security team, working closely with end users, local IT teams, service management teams, and broader technology stakeholders to help ensure reliable, secure, and efficient technology service.
In this role, you will
• Provide onsite desk side support and remote support for end users, including troubleshooting hardware, software, access, network, and desktop-related issues
• Manage incidents, requests, and tasks through ServiceNow or other ITSM/helpdesk tools
• Support Windows 10, Windows 11, laptops, desktops, mobile devices, peripherals, and enterprise desktop environments
• Image, configure, build, ship, receive, and decommission end-user devices
• Perform new device setup and configuration for end users
• Support desktop management, user administration, and Active Directory-related activities
• Maintain hardware inventory, asset records, and device lifecycle documentation
• Provide hands-and-feet support for local infrastructure operations, including servers, printers, LAN switches, routers, MUX devices, and related office technology
• Troubleshoot and support video conferencing devices, projectors, TVs, printers, and meeting room technology
• Support Google tools, Google Workspace, Microsoft Office 365, Adobe applications, Apple Mac devices, iOS, and Android devices
• Support device compliance activities, including patch management, antivirus status, endpoint health, and noncompliance remediation
• Act as the local point of contact for onsite IT support needs
• Collaborate with the broader IT community to improve IT support services, processes, and service quality
• Provide support to other locations when required, while prioritizing support for the assigned Boston location
• Maintain clear documentation of issues, resolutions, assets, and support activities
• Follow company policies, client procedures, health and safety requirements, and service delivery standards
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Boston, MA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• 3+ years of hands-on experience in IT services, desktop support, or infrastructure support, with strong skills across Windows 10/11, hardware, laptops, peripherals, and end-user devices
• Working knowledge of Microsoft Office 365, Adobe applications, and Google Workspace, along with experience supporting Apple Mac devices, iOS, Android, and meeting room technology
• Expertise in ServiceNow or other ITSM tools to manage incidents, requests, and tasks
• Proficiency in Active Directory, user administration, device imaging, and endpoint configuration
• Experience with hardware inventory, asset management, device builds, shipping, receiving, and decommissioning
• Working knowledge of Google Workspace, iOS, and Android
• Basic understanding of local infrastructure support, including servers, printers, LAN switches, and routers
These will help you stand out
• ITIL certification or working knowledge of ITIL processes
• Background in network and server support, along with experience providing application support
• Familiarity supporting endpoint compliance, patching, antivirus, and device security activities
• Time spent in a managed services, enterprise IT, or client-facing support environment
• Strong communication, documentation, customer service, and problem-solving skills, with the ability to work independently, prioritize tasks, and support users in a fast-paced onsite environment
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until July 20, 2026.
The annual salary for this position is between $60,000 - $71,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
