About the role
As a Desk Side Support Engineer, you will make an impact by providing onsite and remote IT support for end users, supporting incident management, ServiceNow workflows, Windows environments, device imaging and configuration, hardware lifecycle activities, inventory management, and local infrastructure support. You'll be a valued member of the Cloud Infrastructure and Security team, working closely with end users, local IT teams, service management teams, and broader technology stakeholders to help ensure reliable, secure, and efficient technology service.
In this role, you will
• Provide onsite desk side support and remote support for end users, including troubleshooting hardware, software, access, network, and desktop-related issues
• Manage incidents, requests, and tasks through ServiceNow or other ITSM/helpdesk tools
• Support Windows 10, Windows 11, laptops, desktops, mobile devices, peripherals, and enterprise desktop environments
• Image, configure, build, ship, receive, and decommission end-user devices
• Perform new device setup and configuration for end users
• Support desktop management, user administration, and Active Directory-related activities
• Maintain hardware inventory, asset records, and device lifecycle documentation
• Provide hands-and-feet support for local infrastructure operations, including servers, printers, LAN switches, routers, MUX devices, and related office technology
• Troubleshoot and support video conferencing devices, projectors, TVs, printers, and meeting room technology
• Support Google tools, Google Workspace, Microsoft Office 365, Adobe applications, Apple Mac devices, iOS, and Android devices
• Support device compliance activities, including patch management, antivirus status, endpoint health, and noncompliance remediation
• Act as the local point of contact for onsite IT support needs
• Collaborate with the broader IT community to improve IT support services, processes, and service quality
• Provide support to other locations when required, while prioritizing support for the assigned Boston location
• Maintain clear documentation of issues, resolutions, assets, and support activities
• Follow company policies, client procedures, health and safety requirements, and service delivery standards
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Boston, MA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• 3+ years of hands-on experience in IT services, desktop support, or infrastructure support, with strong skills across Windows 10/11, hardware, laptops, peripherals, and end-user devices
• Working knowledge of Microsoft Office 365, Adobe applications, and Google Workspace, along with experience supporting Apple Mac devices, iOS, Android, and meeting room technology
• Expertise in ServiceNow or other ITSM tools to manage incidents, requests, and tasks
• Proficiency in Active Directory, user administration, device imaging, and endpoint configuration
• Experience with hardware inventory, asset management, device builds, shipping, receiving, and decommissioning
• Working knowledge of Google Workspace, iOS, and Android
• Basic understanding of local infrastructure support, including servers, printers, LAN switches, and routers
These will help you stand out
• ITIL certification or working knowledge of ITIL processes
• Background in network and server support, along with experience providing application support
• Familiarity supporting endpoint compliance, patching, antivirus, and device security activities
• Time spent in a managed services, enterprise IT, or client-facing support environment
• Strong communication, documentation, customer service, and problem-solving skills, with the ability to work independently, prioritize tasks, and support users in a fast-paced onsite environment
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until July 20, 2026.
The annual salary for this position is between $60,000 - $71,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
