Job Summary
Junior Business Analyst (P)
Responsibilities
Provide customer service via email phone or ticketing platforms with experience across both back office and front office operations
Maintain strong communication skills with internal and external clients demonstrating a helpful professional and cordial attitude while fostering positive relationships and partnerships
Serve as a facilitator for the sales force marketing areas and other internal stakeholders
Act as a guardian follower and promoter of existing policies procedures and timelines related to assigned processes
Support and ensure the timely execution of all requirements for events service delivery and ad hoc or seasonal client demands
Operate client internal tools following provided training and support materials and ensure data maintenance with integrity across all systems
Organize documentation generated for the control and validation of requests
Proactively identify issues propose solutions and recognize gaps and opportunities in processes and workflows
Demonstrate a quick learning ability and a strong understanding of both simple and complex processes
Possess knowledge of basic customer service indicators eg TMA Average Handling Time FCR First Call Resolution
Interpret performance indicators and results related to customer service
Ability to create support materials such as step by step guides tutorials etc using clear and objective language tailored for any audience
MS Office Suite Basic proficiency across the suite
Ease of interaction with teams and active collaboration in group work
English not required
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
