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ServiceNow Certified Master Architect (CMA)

00069769151

ServiceNow Certified Master Architect (CMA)

Location: Remote
Employment Type: Full-Time

Job ID: 00069769151

Principal Technical Architect – ServiceNow Certified Master Architect (CMA)

About the Role

As a Principal Technical Architect – ServiceNow Certified Master Architect (CMA), you will make an impact by leading the design, governance, and delivery of complex enterprise-scale ServiceNow solutions. You will be a valued member of the ServiceNow Consulting practice and work collaboratively with clients, solution architects, technical architects, business stakeholders, and consulting teams to drive innovation, delivery excellence, and business transformation. The Global Job Posting template recommends focusing on the role’s primary impact, key responsibilities, and essential qualifications in a concise, external-facing format.

In this role, you will:

  • Lead the architecture and design of enterprise ServiceNow solutions, ensuring scalability, performance, security, and alignment with business objectives.
  • Serve as a trusted advisor to clients, providing strategic guidance on platform architecture, modernization, integrations, automations, and digital transformation initiatives.
  • Establish and govern architectural standards, best practices, and technical quality across ServiceNow delivery engagements.
  • Mentor architects, developers, and consulting teams while fostering technical excellence and professional growth.
  • Support complex implementation programs, architecture reviews, solution governance, and delivery oversight.
  • Partner with sales and leadership teams on solution strategy, estimations, Statements of Work (SOWs), and pre-sales activities.
  • Drive continuous improvement across delivery methodologies, consulting practices, and technical standards.
  • Contribute thought leadership through client engagement, industry events, webinars, blogs, and strategic innovation initiatives.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need to Have to Be Considered

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
  • ServiceNow Certified Master Architect (CMA) certification.
  • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
  • Multiple ServiceNow Certified Implementation Specialist (CIS) certifications, including ITSM and Now Assist.
  • 9+ years of experience leading enterprise technology delivery teams and cloud-based solution programs.
  • 5+ years of hands-on ServiceNow architecture and implementation experience.
  • Experience delivering multiple full lifecycle ServiceNow implementations.
  • Deep expertise in ServiceNow platform architecture, integrations, scripting, automation, governance, and best practices.
  • Strong leadership, stakeholder management, communication, and consulting skills.

These Will Help You Stand Out

  • MBA or postgraduate degree.
  • ITIL Foundation, PMP, Agile, Scrum, cloud, or related certifications.
  • Experience leading global consulting teams and distributed delivery organizations.
  • Expertise with Flow Designer, Integration Hub, NOW Experience, Service Portal, and Automated Test Framework (ATF).
  • Strong knowledge of enterprise integrations including REST, SAML, LDAP, web services, and identity management solutions.
  • Experience contributing to thought leadership, industry speaking engagements, publications, or advisory boards.
  • Proven success leading large-scale ServiceNow transformation and modernization initiatives.

Salary and Other Compensation:

Applicants will be accepted till 8/14/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $130,000 - $155,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

Apply Now!

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About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Your path to Cognizant

Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

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Step 1: Application

Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

Phone Call Midnight Blue RGB

Step 2: Recruiter call

If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

Step 3: Interview(s)

If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

Step 4: Final decision

Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

Benefits that help you thrive and grow

Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

Financial wellbeing

We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

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Physical and mental wellbeing

Physical and mental wellbeing

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Your Career, Your Way
Your career, your way

Your career, your way

With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

Professionals
Real-world impact

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

02.2026 Superlearner Debashish
"Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
Debashish Mishra SAP MM Developer
Laura Reynaud
"Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
Laura Reynaud Lead Counsel
Lucas Hoffman
“I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
Lucas Hoffman Consultant
Sujatha’S Journey Main
“When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
Sujatha Gopalakrishnan Portfolio Delivery Lead
Paulo Miguel Epili Main
"Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
Paulo Miguel Epili Sr. Process Executive

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