About the role
As a Principal Technical Architect – ServiceNow (CTA), you will make an impact by designing and governing enterprise-scale ServiceNow solutions that help clients achieve complex business objectives and transform the way work gets done. You will be a valued member of the ServiceNow consulting practice and work collaboratively with business stakeholders, solution architects, technical architects, delivery teams, and executive leaders to drive successful outcomes across strategic client engagements.
In this role, you will:
Design scalable, innovative, and business-focused ServiceNow solutions that align with client goals and enterprise architecture standards.
Translate business requirements and technical needs into clear architectural blueprints and implementation strategies.
Serve as a trusted technical advisor and Design Authority, providing governance, guidance, and oversight throughout the solution lifecycle.
Lead architecture and delivery teams, mentoring consultants and architects while promoting technical excellence and best practices.
Support pre-sales activities, including solution scoping, estimates, statements of work, thought leadership, and client presentations.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in approved hiring locations. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Extensive experience architecting and delivering enterprise-scale ServiceNow solutions across multiple business functions.
Proven expertise in ServiceNow platform architecture, governance, operating models, and implementation best practices.
Strong ability to analyze business requirements and translate them into scalable technical solutions and architectural roadmaps.
Experience leading technical teams, mentoring architects and consultants, and driving delivery excellence across complex engagements.
Demonstrated success collaborating with executive stakeholders, business leaders, and cross-functional teams.
Experience establishing architectural standards, governance frameworks, and quality assurance practices throughout the project lifecycle.
Strong consulting and client-facing skills, including requirements gathering, executive presentations, and strategic advisory services.
Experience supporting pre-sales activities, including solution design, estimates, proposals, and Statements of Work.
Excellent communication, stakeholder management, and problem-solving skills.
These will help you stand out
ServiceNow Certified Technical Architect (CTA) certification.
Experience designing and implementing ServiceNow platform operating models and governance frameworks.
Deep knowledge of enterprise architecture principles, IT service management, workflow automation, and digital transformation initiatives.
Experience contributing to thought leadership through industry events, webinars, blogs, white papers, or client workshops.
Proven track record of driving organizational growth through recruiting, resource planning, and talent development.
Experience managing consulting KPIs, resource utilization, capacity planning, and operational excellence initiatives.
Ability to proactively identify future client challenges and develop innovative solutions that deliver measurable business value.
Salary and Other Compensation:
Applicants will be accepted till 08/15/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
