The Company
Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
About Cognizant Consulting
To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction—all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences—there are digital forces driving change in every part of our clients’ organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game—across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value.
More information? Please visit https://www.cognizant.com/consulting
About the role - Description
Purpose
This role will be working as part of the New catering system implementation programme , and responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations. The catering Operations division is a fast paced and dynamic environment, and the Manager Change will need to be able to develop strategies that can adapt to meet the evolving needs.
Accountabilities
Apply a structured methodology and lead change management activities to support employees and
key stakeholders to adopt change across Operational departments .
Conduct change impact and readiness assessments by stakeholder group, evaluating the results to
develop implementation approaches and plans which meet the specific needs of different groups.
Ability to come up with creative approaches to embed change across departments with very different
needs (for example; large workforces, not captive and on shift).
Provide advice and recommendations and to senior leaders about how to approach change for
programmes specific to their area.
Develop and deliver communication plans for change programmes, identifying and aligning
communication needs of stakeholders to project milestones, and developing associated messaging.
Develop communications collateral e.g., SharePoint sites, FAQ libraries etc
Identify change risks and define change mitigation strategies to minimize impacts on go
live/programme implementations.
Undertake stakeholder analysis and execute stakeholder engagement strategies.
Define change success metrics and use them to measure and monitor change progress.
Coach project teams and business representatives in managing change.
Develop change champion networks across Operations.
Education & Experience
Airline experience is preferable
Bachelor’s degree level education.
Must have a minimum of 7 years experience delivering large scale business transformation focused on
stakeholder management and change enablement, preferably within a n operation or an aviation
environment .
Demonstrated experience in fostering a culture of change and strategic communications planning.
Extensive knowledge of change management theory, design, and execution.
Excellent command of English language, written and oral .
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
