The Company
Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
About Cognizant Consulting
To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction—all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences—there are digital forces driving change in every part of our clients’ organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game—across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value.
More information? Please visit https://www.cognizant.com/consulting
About the role - Description
Purpose
This role will be working as part of the New catering system implementation programme , and responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations. The catering Operations division is a fast paced and dynamic environment, and the Manager Change will need to be able to develop strategies that can adapt to meet the evolving needs.
Accountabilities
Apply a structured methodology and lead change management activities to support employees and
key stakeholders to adopt change across Operational departments .
Conduct change impact and readiness assessments by stakeholder group, evaluating the results to
develop implementation approaches and plans which meet the specific needs of different groups.
Ability to come up with creative approaches to embed change across departments with very different
needs (for example; large workforces, not captive and on shift).
Provide advice and recommendations and to senior leaders about how to approach change for
programmes specific to their area.
Develop and deliver communication plans for change programmes, identifying and aligning
communication needs of stakeholders to project milestones, and developing associated messaging.
Develop communications collateral e.g., SharePoint sites, FAQ libraries etc
Identify change risks and define change mitigation strategies to minimize impacts on go
live/programme implementations.
Undertake stakeholder analysis and execute stakeholder engagement strategies.
Define change success metrics and use them to measure and monitor change progress.
Coach project teams and business representatives in managing change.
Develop change champion networks across Operations.
Education & Experience
Airline experience is preferable
Bachelor’s degree level education.
Must have a minimum of 7 years experience delivering large scale business transformation focused on
stakeholder management and change enablement, preferably within a n operation or an aviation
environment .
Demonstrated experience in fostering a culture of change and strategic communications planning.
Extensive knowledge of change management theory, design, and execution.
Excellent command of English language, written and oral .
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
