Subject Matter Expert
* In-Office- Plano, TX *
Subject Matter Experts have an important role within the Waymo Program which has a critical effect in operations. They provide front-line direction and support to our rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction.
Job Duties and Responsibilities
● Learn and maintain an extensive amount of knowledge regarding the client’s policies, processes, and philosophy.
● Act and serve as the primary point of contact for troubleshooting steps, and/or escalations.
● Observe, and Report negative performance and/or behavior concerns of live support agents to leadership for resolution.
● Promote the professional and personal development of individual team members by demonstrating a positive work ethic/attitude and commitment to achieving the best possible outcomes.
● Bring in-depth operational knowledge and a thoughtful understanding when participating in client meetings.
● Collaborate with training on developing and maintaining knowledge management.
Qualifications
● Basic knowledge of Google Suite (sheets, slides, docs, drive)
● Ability to use spreadsheet applications to maintain/develop operational reporting
● Exceptional time management, organizational, and prioritization skills to complete work in a timely manner
● Ability to work a variety of shifts including days, evenings, overnight and holidays
● Excellent written and verbal skills.
● Experience in automobile industry in a customer service environment
● Strict adherence to company philosophy and mission statement
● Comfortable with a rapidly changing environment adapting to changes as they come
● Strong problem-solving skills and excellent attention to detail
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cog2026
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
