Skip to main content

Advanced AV Support Engineer

00070046221

Advanced Audio Visual & Unified Communications Technologies

  • Experience in supporting enterprise-grade AV, Unified Communications (UC), and collaboration technologies in large multinational environments.
  • Expert-level experience with Cisco Webex Room Kit EQ, Room Kit Plus, Room Bar, Microsoft Teams Rooms (MTR), Surface Hub, Lenovo ThinkSmart Core, Neat Bar Pro, Poly Studio X Series, and Zoom Rooms.
  • Strong expertise in SIP, H.323, VoIP, WebRTC, Direct Guest Join, Microsoft Teams, Cisco Webex, Zoom, and hybrid meeting technologies.
  • Experience integrating AV solutions with Microsoft 365, Exchange Online, Azure AD, Teams Admin Center, and enterprise identity platforms.
  • Ability to design, deploy, and optimize conference room technologies ranging from huddle spaces to executive briefing centers and auditoriums.

Executive Meeting & Critical Event Support

  • Provide white-glove AV support for Executive Leadership Team meetings, Board meetings, customer briefings, regulatory reviews, investor presentations, and global town halls.
  • Lead AV operations for high-visibility events supporting onsite, remote, and hybrid participants across multiple geographies.
  • Perform pre-event technical validation, risk assessments, contingency planning, and live event command-center coordination.
  • Support live streaming, broadcast production, webcast events, recording services, and multi-location telepresence sessions.
  • Provide rapid incident response during executive meetings with strict SLA and minimal business disruption.

AV Infrastructure Engineering & Integration

  • Configure, deploy, and maintain enterprise AV infrastructure including DSPs, audio processors, control systems, codecs, matrix switchers, and digital signage platforms.
  • Hands-on experience with Crestron, Extron, Q-SYS, Biamp Tesira, Shure DSP, Sennheiser, Logitech Rally, and enterprise control systems.
  • Perform AV rack installations, cable management, structured cabling validation, and endpoint integrations.
  • Troubleshoot complex hardware, firmware, software, and network-related AV issues across global sites.
  • Conduct root cause analysis (RCA), problem management, and permanent corrective actions for recurring AV incidents.

Advanced Audio Engineering

  • Configure and optimize echo cancellation, acoustic treatment recommendations, microphone tuning, and audio DSP programming.
  • Troubleshoot complex audio issues including feedback loops, latency, packet loss, jitter, and signal interference.
  • Support beamforming microphones, ceiling microphone arrays, wireless microphone systems, and multi-zone audio deployments.
  • Ensure optimal audio experience for hybrid collaboration environments.

Video & Display Technologies

  • Support enterprise video walls, LED display systems, projection systems, digital signage, interactive displays, and large-format displays.
  • Manage video routing, switching, content sharing, wireless presentation technologies, and multi-display environments.
  • Diagnose and resolve video synchronization, resolution, EDID, HDCP, and signal distribution issues.
  • Optimize camera framing, intelligent tracking, presenter tracking, and AI-powered meeting experiences.

Networking & Security for AV Systems

  • Strong understanding of TCP/IP, VLANs, QoS, multicast, DNS, DHCP and network troubleshooting methodologies.
  • Work closely with network and security teams to ensure AV systems operate within corporate security standards.
  • Perform network analysis using packet capture tools and AV monitoring platforms.
  • Support AV device security compliance, firmware lifecycle management, and vulnerability remediation.

Monitoring, Automation & Analytics

  • Manage enterprise AV monitoring platforms including Cisco Control Hub, Microsoft Teams Rooms Pro Management, Crestron XiO Cloud, Logitech Sync, and similar technologies.
  • Configure proactive monitoring, alerting, health dashboards, and room utilization reporting.
  • Analyze AV performance metrics and implement continuous service improvements.
  • Utilize PowerShell, APIs, automation scripts, and monitoring tools to streamline AV operations.

Preventive Maintenance & Service Excellence

  • Conduct proactive room certification, preventive maintenance, lifecycle assessments, and technology refresh planning.
  • Maintain room readiness targets and achieve high availability across all collaboration spaces.
  • Develop operational runbooks, standard operating procedures (SOPs), knowledge articles, and troubleshooting guides.
  • Ensure all AV assets are accurately tracked within CMDB and asset management systems.

IT Service Management & Governance

  • Manage incidents, requests, changes, problem records, and knowledge management activities using ServiceNow.
  • Participate in Change Advisory Board (CAB) reviews for enterprise AV changes and upgrades.
  • Develop service improvement plans and execute governance initiatives to improve user experience.
  • Ensure compliance with ITIL best practices, audit requirements, and corporate standards.

Vendor & Stakeholder Management

  • Act as technical lead between AV vendors, system integrators, facilities teams, and business stakeholders.
  • Manage vendor performance, maintenance contracts, escalations, and service reviews.
  • Review technical designs, Statements of Work (SOWs), project plans, and implementation deliverables.
  • Support global AV deployment projects, office relocations, technology refreshes, and infrastructure upgrades.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

Financial Wellbeing icon

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Stay Healthy Midnight Blue RGB

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Build The Career You Want Midnight Blue RGB

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Making A Meaningful Impact Midnight Blue RGB

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

a person sitting at a desk typing on a laptop

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

a person holding a tablet and talking on the phone

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

a person and person standing in front of a window

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

a group of people sitting around a table

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

a person in a white suit
The mentors I've had at Cognizant have shown me what a true leader looks like. Now, building my own team and watching them grow into confident trainers is what I'm most proud of.
Michael Florida FinTech Training Manager
APJ Dez
Cognizant has given me the opportunity to thrive as a leader and as a person. The culture of recognition, the great benefits and the sense of community motivate me, and I strive to give my best every day.
Decree Olam Team Leader - Intuitive Operations & Automation
a person holding a plaque
I never expected my Cognizant career to include launching our first satellite office in a tier 2 city, but that's the kind of opportunity working here makes possible!
Lea Judilla Dumaguete Site Lead

Haven't yet found the right opportunity?

Receive the latest updates on job opportunities, recruitment events and company news—tailored just for you!

Get the latest updates