Advanced AV Support Engineer

Advanced Audio Visual & Unified Communications Technologies

• Experience in supporting enterprise-grade AV, Unified Communications (UC), and collaboration technologies in large multinational environments.
• Expert-level experience with Cisco Webex Room Kit EQ, Room Kit Plus, Room Bar, Microsoft Teams Rooms (MTR), Surface Hub, Lenovo ThinkSmart Core, Neat Bar Pro, Poly Studio X Series, and Zoom Rooms.
• Strong expertise in SIP, H.323, VoIP, WebRTC, Direct Guest Join, Microsoft Teams, Cisco Webex, Zoom, and hybrid meeting technologies.
• Experience integrating AV solutions with Microsoft 365, Exchange Online, Azure AD, Teams Admin Center, and enterprise identity platforms.
• Ability to design, deploy, and optimize conference room technologies ranging from huddle spaces to executive briefing centers and auditoriums.

Executive Meeting & Critical Event Support

• Provide white-glove AV support for Executive Leadership Team meetings, Board meetings, customer briefings, regulatory reviews, investor presentations, and global town halls.
• Lead AV operations for high-visibility events supporting onsite, remote, and hybrid participants across multiple geographies.
• Perform pre-event technical validation, risk assessments, contingency planning, and live event command-center coordination.
• Support live streaming, broadcast production, webcast events, recording services, and multi-location telepresence sessions.
• Provide rapid incident response during executive meetings with strict SLA and minimal business disruption.

AV Infrastructure Engineering & Integration

• Configure, deploy, and maintain enterprise AV infrastructure including DSPs, audio processors, control systems, codecs, matrix switchers, and digital signage platforms.
• Hands-on experience with Crestron, Extron, Q-SYS, Biamp Tesira, Shure DSP, Sennheiser, Logitech Rally, and enterprise control systems.
• Perform AV rack installations, cable management, structured cabling validation, and endpoint integrations.
• Troubleshoot complex hardware, firmware, software, and network-related AV issues across global sites.
• Conduct root cause analysis (RCA), problem management, and permanent corrective actions for recurring AV incidents.

Advanced Audio Engineering

• Configure and optimize echo cancellation, acoustic treatment recommendations, microphone tuning, and audio DSP programming.
• Troubleshoot complex audio issues including feedback loops, latency, packet loss, jitter, and signal interference.
• Support beamforming microphones, ceiling microphone arrays, wireless microphone systems, and multi-zone audio deployments.
• Ensure optimal audio experience for hybrid collaboration environments.

Video & Display Technologies

• Support enterprise video walls, LED display systems, projection systems, digital signage, interactive displays, and large-format displays.
• Manage video routing, switching, content sharing, wireless presentation technologies, and multi-display environments.
• Diagnose and resolve video synchronization, resolution, EDID, HDCP, and signal distribution issues.
• Optimize camera framing, intelligent tracking, presenter tracking, and AI-powered meeting experiences.

Networking & Security for AV Systems

• Strong understanding of TCP/IP, VLANs, QoS, multicast, DNS, DHCP and network troubleshooting methodologies.
• Work closely with network and security teams to ensure AV systems operate within corporate security standards.
• Perform network analysis using packet capture tools and AV monitoring platforms.
• Support AV device security compliance, firmware lifecycle management, and vulnerability remediation.

Monitoring, Automation & Analytics

• Manage enterprise AV monitoring platforms including Cisco Control Hub, Microsoft Teams Rooms Pro Management, Crestron XiO Cloud, Logitech Sync, and similar technologies.
• Configure proactive monitoring, alerting, health dashboards, and room utilization reporting.
• Analyze AV performance metrics and implement continuous service improvements.
• Utilize PowerShell, APIs, automation scripts, and monitoring tools to streamline AV operations.

Preventive Maintenance & Service Excellence

• Conduct proactive room certification, preventive maintenance, lifecycle assessments, and technology refresh planning.
• Maintain room readiness targets and achieve high availability across all collaboration spaces.
• Develop operational runbooks, standard operating procedures (SOPs), knowledge articles, and troubleshooting guides.
• Ensure all AV assets are accurately tracked within CMDB and asset management systems.

IT Service Management & Governance

• Manage incidents, requests, changes, problem records, and knowledge management activities using ServiceNow.
• Participate in Change Advisory Board (CAB) reviews for enterprise AV changes and upgrades.
• Develop service improvement plans and execute governance initiatives to improve user experience.
• Ensure compliance with ITIL best practices, audit requirements, and corporate standards.

Vendor & Stakeholder Management

• Act as technical lead between AV vendors, system integrators, facilities teams, and business stakeholders.
• Manage vendor performance, maintenance contracts, escalations, and service reviews.
• Review technical designs, Statements of Work (SOWs), project plans, and implementation deliverables.
• Support global AV deployment projects, office relocations, technology refreshes, and infrastructure upgrades.

À propos de Cognizant 
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant. 

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