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ServiceNow SPM Manager

00070555551

ServiceNow SPM Solution Architecture Manager

Location: Atlanta, Georgia (Hybrid/Onsite as Required)

Employment Type: Full-Time

Job ID: 00070555551

About the role

As a ServiceNow SPM Solution Architecture Manager, you will make an impact by leading the design, implementation, and evolution of enterprise ServiceNow Strategic Portfolio Management (SPM) solutions that align portfolio strategy, Agile delivery, and business outcomes.

You will be a valued member of the Enterprise Platforms team, partnering with business leaders, portfolio managers, Agile teams, architects, and technology stakeholders to design scalable ServiceNow solutions that drive operational excellence, governance, and digital transformation initiatives.

In this role, you will:

  • Lead the architecture, design, and implementation of ServiceNow Strategic Portfolio Management (SPM) solutions across enterprise environments.
  • Define and govern scalable ServiceNow architecture, workflows, data models, integrations, and platform standards.
  • Design and implement enterprise Agile operating models, including portfolio intake, demand management, project execution, Sprint planning, and Kanban workflows.
  • Architect and support integrations between ServiceNow SPM, ITSM, and Azure DevOps to streamline portfolio and delivery management processes.
  • Translate complex business and portfolio management requirements into scalable technical solutions and implementation roadmaps.
  • Lead enterprise workflow automation, service management optimization, CMDB governance, and platform modernization initiatives.
  • Provide technical leadership, mentoring, and guidance to developers, administrators, business analysts, and project teams.
  • Drive platform governance, performance optimization, release management, upgrades, and continuous improvement efforts.

Work model

We believe flexibility is important while balancing business and client needs. Based on this role's business requirements, this position is located in Atlanta, Georgia, and may require periodic onsite collaboration with client and Cognizant teams.

The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.

What you need to have to be considered

Candidates who do not possess ALL required certifications listed below will not be considered for this opportunity.

  • Active ServiceNow Certified System Administrator (CSA) certification is required.
  • Active ServiceNow Certified Application Developer (CAD) certification is required.
  • Active ServiceNow Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM) certification is required.
  • 8+ years of ServiceNow platform architecture, implementation, and solution design experience.
  • Proven hands-on expertise implementing and supporting ServiceNow Strategic Portfolio Management (SPM) and IT Service Management (ITSM).
  • Experience designing and implementing portfolio management, demand management, project management, Agile development, Sprint, and Kanban capabilities within ServiceNow.
  • Strong expertise in ServiceNow platform configuration, development, integrations, and workflow automation.
  • Experience architecting enterprise ServiceNow solutions and establishing platform governance standards.
  • Experience integrating ServiceNow with Azure DevOps or similar Agile delivery platforms.
  • Strong stakeholder management skills with the ability to influence business and technical leaders.
  • Demonstrated leadership experience managing cross-functional technical teams and enterprise transformation initiatives.

These will help you stand out

  • Experience leading enterprise portfolio management and Agile transformation programs.
  • Expertise with ServiceNow CMDB, IntegrationHub, Flow Designer, and platform governance frameworks.
  • Experience establishing enterprise architecture standards and ServiceNow centers of excellence.
  • Experience supporting large-scale ServiceNow implementations across complex organizations.
  • Knowledge of IT operations, service management, governance, risk, and compliance processes.
  • Strong executive communication and presentation skills.

Salary and Other Compensation:

Applicants will be accepted till 10/15/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

*Please note, this role cannot offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $108,000 - $125,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

Apply Now!

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About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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