Job Summary
This hybrid night shift role focuses on end to end accounts receivable and order to cash activities including dispute management and cash application for a global enterprise. The role ensures timely collections accurate customer account reconciliation and robust governance across finance processes supporting healthy cash flow and sustainable business growth while collaborating with cross functional teams in a no travel environment.
Responsibilities
- Manage end to end accounts receivable processes by monitoring invoices collections and customer account reconciliations to support accurate cash flow and strong working capital for the organization
- Oversee dispute management activities by analyzing root causes validating claims and coordinating resolutions with internal teams to reduce revenue leakage and improve customer satisfaction
- Drive finance order to cash cycle performance by tracking key metrics optimizing billing and collections practices and ensuring adherence to organizational policies and regulatory requirements
- Coordinate with sales operations and customer service teams to align invoicing terms payment plans and credit policies thereby minimizing disputes and enhancing customer relationships
- Perform detailed aging analysis and follow up on overdue receivables through structured communication strategies that promote timely payments and reduced bad debts
- Implement robust controls across accounts receivable processes by validating transaction accuracy documenting exceptions and supporting compliance audits for finance and risk teams
- Monitor hybrid work model performance by utilizing digital tools for workflow tracking ensuring clear documentation and maintaining consistent productivity during night shift operations
- Identify continuous improvement opportunities in order to cash and accounts receivable processes by reviewing trends proposing solutions and supporting implementation for enhanced efficiency
- Provide guidance to team members on dispute handling cash application and reconciliations while fostering adherence to standard operating procedures and quality expectations
- Collaborate with procure to pay accounts payable stakeholders to reconcile intercompany and vendor related balances ensuring accurate financial records across end to end finance cycles
- Prepare periodic reports and dashboards on collections status dispute volumes and resolution timelines to enable informed decision making by finance management and business partners
- Support month end and quarter end closing activities by validating accounts receivable balances reconciling sub ledgers and ensuring timely posting of adjustments and write offs
- Contribute to enterprise wide initiatives by sharing process insights from order to cash operations that strengthen financial discipline and enable sustainable value creation for society through responsible business practices
Qualifications
- Possess nine to ten years of focused experience in accounts receivable functions encompassing invoice processing collections reconciliation and reporting within complex multinational environments
- Demonstrate strong expertise in dispute management including analysis of discrepancy drivers documentation of cases and coordinated resolution with cross functional stakeholders
- Show deep domain knowledge in finance order to cash processes covering credit evaluation billing cash application and collections supported by practical exposure to integrated ERP platforms
- Exhibit hands on experience in procure to pay accounts payable and order to cash accounts receivable domains enabling holistic understanding of upstream and downstream finance impacts
- Apply advanced proficiency in reconciliation techniques reporting tools and spreadsheet analysis to maintain accurate ledgers and provide meaningful insights into receivables performance
- Utilize excellent communication and negotiation skills to engage with internal teams and external customers during night shift operations ensuring clear alignment on payment commitments and dispute closures
- Leverage familiarity with hybrid work environments and digital collaboration tools to maintain consistent delivery quality documentation discipline and operational resilience across remote and onsite settings
Certifications Required
Certification in Oracle Financials or SAP FI or Certified Accounts Receivable Specialist or equivalent finance process certification
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
