Job Summary
The System Engineer role focuses on designing configuring and optimizing Jira based defect tracking solutions to support large scale software delivery in a hybrid work environment. The candidate will enable seamless defect lifecycle management improve quality metrics and support stakeholders through robust reporting and governance while ensuring stable and secure Jira operations.
Responsibilities
- Platform Administration: Manage Jira projects, user permissions, security schemes, and global configurations.
- Workflow Customization: Design and implement custom workflows, screen schemes, permission Schemes, issue types, and fields for different project templates.
- Automation & Integration: Build automations to scale processes and integrate Jira with other operational and engineering tools to enhance productivity and traceability. Experience with Agile methodologies and integrating JIRA with SDLC tools like Git
- Reporting & Analytics: Develop custom dashboards, JQL (Jira Query Language) filters, and reports to provide leadership visibility into project metrics.
- User Training & Support: Provide technical support, resolve platform issues, create documentation/user guides and coach teams on Agile best practices
System Maintenance: Perform upgrades, manage user licenses and oversee third party plugin installations
Essential Qualifications
- Experience: 5+ years of hands-on experience as a Jira administrator or Atlassian platform specialist.
- Technical Skills: Proficiency with Jira Query Language (JQL), REST APIs, and automation engines. Experience with scripting (Groovy/Java) is required.
- Methodology Knowledge: Deep understanding of Agile frameworks (Scrum/Kanban) and software development lifecycles (SDLC).
- Soft Skills: Strong problem-solving abilities, excellent communication skills for stakeholder engagement, and the capacity to train
Certifications Required
Atlassian Certified Jira Administration or equivalent certification in Jira or defect tracking tooling administration
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
