Job Summary
The System Engineer role focuses on designing configuring and optimizing Jira based defect tracking solutions to support large scale software delivery in a hybrid work environment. The candidate will enable seamless defect lifecycle management improve quality metrics and support stakeholders through robust reporting and governance while ensuring stable and secure Jira operations.
Responsibilities
- Platform Administration: Manage Jira projects, user permissions, security schemes, and global configurations.
- Workflow Customization: Design and implement custom workflows, screen schemes, permission Schemes, issue types, and fields for different project templates.
- Automation & Integration: Build automations to scale processes and integrate Jira with other operational and engineering tools to enhance productivity and traceability. Experience with Agile methodologies and integrating JIRA with SDLC tools like Git
- Reporting & Analytics: Develop custom dashboards, JQL (Jira Query Language) filters, and reports to provide leadership visibility into project metrics.
- User Training & Support: Provide technical support, resolve platform issues, create documentation/user guides and coach teams on Agile best practices
System Maintenance: Perform upgrades, manage user licenses and oversee third party plugin installations
Essential Qualifications
- Experience: 5+ years of hands-on experience as a Jira administrator or Atlassian platform specialist.
- Technical Skills: Proficiency with Jira Query Language (JQL), REST APIs, and automation engines. Experience with scripting (Groovy/Java) is required.
- Methodology Knowledge: Deep understanding of Agile frameworks (Scrum/Kanban) and software development lifecycles (SDLC).
- Soft Skills: Strong problem-solving abilities, excellent communication skills for stakeholder engagement, and the capacity to train
Certifications Required
Atlassian Certified Jira Administration or equivalent certification in Jira or defect tracking tooling administration
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
